Home

"Team members' not receiving Outlook email notifications from Microsoft Teams

%3CLINGO-SUB%20id%3D%22lingo-sub-427747%22%20slang%3D%22en-US%22%3E%22Team%20members'%20not%20receiving%20Outlook%20email%20notifications%20from%20Microsoft%20Teams%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-427747%22%20slang%3D%22en-US%22%3E%3CP%3EOf%20the%2034%20Teams%20'team%20members'%2C%20only%204%20are%20receiving%20Outlook%20email%20notifications%20of%20conversation%20from%20Teams%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-LABS%20id%3D%22lingo-labs-427747%22%20slang%3D%22en-US%22%3E%3CLINGO-LABEL%3EMicrosoft%20Teams%3C%2FLINGO-LABEL%3E%3C%2FLINGO-LABS%3E%3CLINGO-SUB%20id%3D%22lingo-sub-427936%22%20slang%3D%22en-US%22%3ERe%3A%20%22Team%20members'%20not%20receiving%20Outlook%20email%20notifications%20from%20Microsoft%20Teams%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-427936%22%20slang%3D%22en-US%22%3E%3CP%3EHi%20%3CA%20href%3D%22https%3A%2F%2Ftechcommunity.microsoft.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F318508%22%20target%3D%22_blank%22%3E%40KarenWagers%3C%2FA%3E%26nbsp%3B%2C%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EThere%20are%20settings%20to%20determine%20how%20you%20are%20notified.%20If%20they%20have%20chosen%20to%20be%20notified%20via%20Email%2C%20or%20Banner%20and%20Email%2C%20then%20they%20will%20get%20an%20email%20only%20if%20they%20didn't%20already%20see%20the%20item%20via%20Teams.%20I%20think%20there%20is%20a%20delay%20on%20how%20quickly%20the%20email%20is%20sent%20(maybe%20after%2010%20minutes%20of%20inactivity%20on%20the%20desktop%20of%20mobile%20app)%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-427958%22%20slang%3D%22en-US%22%3ERe%3A%20%22Team%20members'%20not%20receiving%20Outlook%20email%20notifications%20from%20Microsoft%20Teams%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-427958%22%20slang%3D%22en-US%22%3E%3CP%3EHi%20%3CA%20href%3D%22https%3A%2F%2Ftechcommunity.microsoft.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F318508%22%20target%3D%22_blank%22%3E%40KarenWagers%3C%2FA%3E%26nbsp%3B%2C%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EThere%20are%20settings%20to%20determine%20how%20you%20are%20notified.%20If%20they%20have%20chosen%20to%20be%20notified%20via%20Email%2C%20or%20Banner%20and%20Email%2C%20then%20they%20will%20get%20an%20email%20only%20if%20they%20didn't%20already%20see%20the%20item%20via%20Teams.%20I%20think%20there%20is%20a%20delay%20on%20how%20quickly%20the%20email%20is%20sent%20(maybe%20after%2010%20minutes%20of%20inactivity%20on%20the%20desktop%20of%20mobile%20app).%20So%20if%20they%20already%20saw%20the%20item%20in%20Teams%2C%20they%20won't%20receive%20an%20email.%26nbsp%3B%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-431043%22%20slang%3D%22en-US%22%3ERe%3A%20%22Team%20members'%20not%20receiving%20Outlook%20email%20notifications%20from%20Microsoft%20Teams%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-431043%22%20slang%3D%22en-US%22%3E%3CP%3EThe%20delay%20is%20also%20configurable%20under%20the%20%22Email%20frequency%22%20dropdown%20menu%20in%20settings.%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-462815%22%20slang%3D%22en-US%22%3ERe%3A%20%22Team%20members'%20not%20receiving%20Outlook%20email%20notifications%20from%20Microsoft%20Teams%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-462815%22%20slang%3D%22en-US%22%3EKind%20of%20%3A).%20The%20delay%20Kimberly%20is%20talking%20about%20is%20the%20one%20that%20resets%20that%20timer.%20So%20it's%20kind%20of%20a%202%20part%20issue.%20If%20it's%20set%20to%20immediate%20there%20is%20a%20requirement%20for%20your%20status%20to%20go%20away%2C%20then%20messages%20coming%20in%20will%20start%20to%20go%20to%20e-mail.%20If%20you%20go%20active%20at%20any%20point%20during%20the%20set%20frequency%20then%20the%20timer%20is%20reset%20so%20that%20setting%20and%20your%20activity%20go%20hand%20in%20hand.%20%3CBR%20%2F%3E%3CBR%20%2F%3EE-mail%20notifications%20are%20essentially%20only%20useful%20for%20people%20that%20are%20part%20of%20other%20tenants%2C%20and%20or%20those%20that%20only%20use%20web%20client%20once%20in%20awhile%20to%20check%20in.%20Anyone%20with%20Desktop%20client%20always%20running%20or%20checking%20mobile%20often%20it's%20pretty%20pointless%20to%20use%20in%20it's%20current%20form.%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-770513%22%20slang%3D%22en-US%22%3ERe%3A%20%22Team%20members'%20not%20receiving%20Outlook%20email%20notifications%20from%20Microsoft%20Teams%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-770513%22%20slang%3D%22en-US%22%3E%3CP%3E%3CA%20href%3D%22https%3A%2F%2Ftechcommunity.microsoft.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F869%22%20target%3D%22_blank%22%3E%40Chris%20Webb%3C%2FA%3E%26nbsp%3BIs%20this%20information%20documented%20somewhere%20on%20the%20Microsoft%20site%3F%26nbsp%3B%20I%20have%20been%20able%20to%20replicate%20the%20scenario%2C%20but%20looking%20for%20official%20documentation%20to%20pass%20along.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CBLOCKQUOTE%3E%3CHR%20%2F%3E%3CA%20href%3D%22https%3A%2F%2Ftechcommunity.microsoft.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F869%22%20target%3D%22_blank%22%3E%40Chris%20Webb%3C%2FA%3E%26nbsp%3Bwrote%3A%3CBR%20%2F%3EKind%20of%20%3A).%20The%20delay%20Kimberly%20is%20talking%20about%20is%20the%20one%20that%20resets%20that%20timer.%20So%20it's%20kind%20of%20a%202%20part%20issue.%20If%20it's%20set%20to%20immediate%20there%20is%20a%20requirement%20for%20your%20status%20to%20go%20away%2C%20then%20messages%20coming%20in%20will%20start%20to%20go%20to%20e-mail.%20If%20you%20go%20active%20at%20any%20point%20during%20the%20set%20frequency%20then%20the%20timer%20is%20reset%20so%20that%20setting%20and%20your%20activity%20go%20hand%20in%20hand.%3CBR%20%2F%3E%3CBR%20%2F%3EE-mail%20notifications%20are%20essentially%20only%20useful%20for%20people%20that%20are%20part%20of%20other%20tenants%2C%20and%20or%20those%20that%20only%20use%20web%20client%20once%20in%20awhile%20to%20check%20in.%20Anyone%20with%20Desktop%20client%20always%20running%20or%20checking%20mobile%20often%20it's%20pretty%20pointless%20to%20use%20in%20it's%20current%20form.%3CHR%20%2F%3E%3C%2FBLOCKQUOTE%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3C%2FLINGO-BODY%3E
KarenWagers
Occasional Visitor

Of the 34 Teams 'team members', only 4 are receiving Outlook email notifications of conversation from Teams

4 Replies

Hi @KarenWagers ,

 

There are settings to determine how you are notified. If they have chosen to be notified via Email, or Banner and Email, then they will get an email only if they didn't already see the item via Teams. I think there is a delay on how quickly the email is sent (maybe after 10 minutes of inactivity on the desktop of mobile app). So if they already saw the item in Teams, they won't receive an email. 

The delay is also configurable under the "Email frequency" dropdown menu in settings.

Kind of :). The delay Kimberly is talking about is the one that resets that timer. So it's kind of a 2 part issue. If it's set to immediate there is a requirement for your status to go away, then messages coming in will start to go to e-mail. If you go active at any point during the set frequency then the timer is reset so that setting and your activity go hand in hand.

E-mail notifications are essentially only useful for people that are part of other tenants, and or those that only use web client once in awhile to check in. Anyone with Desktop client always running or checking mobile often it's pretty pointless to use in it's current form.

@Chris Webb Is this information documented somewhere on the Microsoft site?  I have been able to replicate the scenario, but looking for official documentation to pass along.

 


@Chris Webb wrote:
Kind of :). The delay Kimberly is talking about is the one that resets that timer. So it's kind of a 2 part issue. If it's set to immediate there is a requirement for your status to go away, then messages coming in will start to go to e-mail. If you go active at any point during the set frequency then the timer is reset so that setting and your activity go hand in hand.

E-mail notifications are essentially only useful for people that are part of other tenants, and or those that only use web client once in awhile to check in. Anyone with Desktop client always running or checking mobile often it's pretty pointless to use in it's current form.

 

Related Conversations