You said that you reassigned the email account to a new user.
Do you mean the Office 365 account and everything associated with it? i.e. The new user signs into Office 365 with email@example.com and a new password.
Or did you shift the email address to the new user’s Office 365 account? i.e. The new user signs into Office 365 with firstname.lastname@example.org and password, but has been reassigned the email address of the previous user, email@example.com.
If you chose option 1, to just give the Office 365 account details to the new user, there shouldn’t be any access issues. If you chose option 2, you’ll need to give firstname.lastname@example.org access to the PowerPoint.
thank you steven - i did that and opened in sharepoint. saw a folder for each channel in teams - almost. and in that channel that i needed, which has the most files - there was no folder. why could this be so?
I did 2. email@example.com is now changed to an alias and the new user signs in with firstname.lastname@example.org with the same account.
How do i give access to the new account for powerpoint?
As when i log into teams, the file owner has now been updated (took a couple of days) to that of newusername.
When i go into teams, almost all files can be opened - it seems like random files cannot be opened, and those are the files whose 'last modified' were arbitrarily changed to my account - thats how i identified files that were corrupted.