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What's best practice to inform members of a new channel?

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Frequent Contributor

Just say I create a new channel and want to inform members of the Team...

 

There's no use doing an @channel at this early stage. You want people to favourite the channel before you @channel them.

...because it seems what makes people a member of a channel is if they have favourited it. When you @channel, only those who have favourited the channel will be notified. Is this correct?

 

Is best practice to @team them within the general channel or the new channel?

 

Then a while later you can go to the ellipses "..." to the right of the Team name>select View Members, select Channels tab>which displays people who have favourited each channel.

 

If you are still waiting for a few people @mention them individually to get a move one

 

Once you are confident everyone you need has favourited the channel, you can then do an @channel to welcome them all.

 

Following a channel is up to each member - what this does is include each new post in their Team Activity feed, and also sends them notifications. Is this correct?

 

If they don't follow the channel, the channel name will bold for new posts, but these posts will not notify them (except for @channel and @personalmentions), nor will new posts from this channel be included in their Team Activity feed. Is this correct?

 

7 Replies

I'll reply point by point. Good post, by the way. :)

 

When you @channel, only those who have favourited the channel will be notified. Is this correct? - That is correct!

 

Is best practice to @team them within the general channel or the new channel? - I would certainly say so. There's no other way people will get notified of the addition unless they spend a lot of time already in Teams and happen across it, but even with as much time as I spend in Teams, I still miss new channel additions since no one says anything. :)

 

Following a channel is up to each member - what this does is include each new post in their Team Activity feed, and also sends them notifications. Is this correct? - Yep, that is correct, too! The notification type, of course, depends on their settings.

 

If they don't follow the channel, the channel name will bold for new posts, but these posts will not notify them (except for @channel and @personalmentions), nor will new posts from this channel be included in their Team Activity feed. Is this correct? - Mostly correct. If they don't favorite the channel (regardless of follow), they shouldn't get notifications of @channel mentions, either. It would only be bold, yet hidden under the X more channels link.

Hi Christopher

 

Thx for taking the time to reply to each question...really appreciate it :)

 

To clarify on the last question:

 

If I favourite a channel:

- the channel name goes bold when people make new posts

- if these posts include an @channel, or personally @mention me in them, do I additionally get a notification in my activity feed?

 

Is this correct? Basically, do I get a notification in the activity feed for @channel and personal @mention within the post of a channel I have favourited, but not followed?

 

 

 

Also a new question:

 

I noticed when a new channel is created, it's creates an automatic post in the general channel. Do you know if this sends a notification, or bolds the general channel?

 

has created post.PNG

If you favorite a channel, it appears all the time and will not go hidden. It will become bold when any new message is added. You will get an alert notification for any @channel mentions, since you're "invested" in that channel. The same happens for any personal @mentions that occur, but those, of course can happen anywhere.

 

If you don't follow the channel, you won't know any new conversations exist unless you happen to notice the bolded name of the channel (assuming no @mentions). 

 

Is this correct? Basically, do I get a notification in the activity feed for @channel and personal @mention within the post of a channel I have favourited, but not followed? - Yes, exactly.

 

I noticed when a new channel is created, it's creates an automatic post in the general channel. Do you know if this sends a notification, or bolds the general channel? - There are no notifications of new channels being created and it does not bold the General channel, either. Same for adding or removing users or adding bots, unless that bot makes some sort of post to the channel.

 

Happy to help. :)

Nice one Christopher...I understand your comment perfectly...appreciate your insight. :)

In my post, in reference to making sure a notification is sent when informing members of a new channel, I said:

"Is best practice to @team them within the general channel or the new channel?"
...another option is to @channel them in the general channel.


So basically, @team in the general channel and @general in the general channel does the exact same thing...given all Team members are by default favourited to the general channel. Am I correct?
It's true that people don't get notified by the creation of the channel, but you can now mention them with @channel for welcome! :)
Yep, @team and @channel in the General channel should give the same result in notification. :)
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