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Volume fircibly adjusted on each call start

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target-san
New Contributor

Hello,

 

I'm using USB headphones which work fine on 2% volume. The issue is, MS Teams forcibly adjusts volume to 20% each time I start call. Unfortunately this provides quite a bang to my ears. Is there some way to disable this "feature"?

 

Thanks

 

7 Replies
Theres a uservoice for it here:

https://microsoftteams.uservoice.com/forums/555103-public/suggestions/34197352-volume

I’ll also raise this to the Teams team

@adam deltinger 

 


@adam deltinger wrote:
Theres a uservoice for it here:

https://microsoftteams.uservoice.com/forums/555103-public/suggestions/34197352-volume

Saw it, thanks. Looks a bit abandoned though. That's why I decided to ask here.

 


@adam deltinger wrote:

I’ll also raise this to the Teams team

That would be very nice! Thank you!

 

@target-san check this settings in Sound device properties. Teams might be raising the sound to 20% instead of lowering everything else by 80. Anyway, might be worth a shot to see if it stops doing it. 

 

sound.JPG

@Chris WebbSorry, that's not the case. I have it at "Do Nothing". Then if it results in volume change anyway, I have bad news for Windows team.

@target-sanI am also having this problem. When I am using my PC I am streaming Pandora at a comfortable volume level. When I connect to a Teams call, my overall PC volume gets adjusted. Then my Pandora is super loud so I have to go pause it. I have played with the adjustments but they do not adequately solve the problem. If I set to "Do Nothing" it seems that the overall volume is not turned up, but then I can't hear the person talking. It would be nice if the setting "Reduce the volume of other sounds by 80%" actually worked as described, but it doesn't.

I also regularly experience this after the latest Office 365 update.  Often times, we meet in a conference room with a phone, but use our laptops to share screens etc.  I mute my laptop and confirm it in sound settings, however teams still plays call volume through my laptop at 20%.  I have to go into the teams call settings and reduce call volume to 0.  All the while, my laptop is muted.

 

This seems to be a significant bug if it is overriding OS settings.

I'm having the same problem. I'm using bluetooth headphones (Jabra) and my PC volume is set to 50%. When I start a call the volume on Teams is too loud so I use the device settings within Teams to adjust it, however just clicking the bar brings the volume down to where I want it.

 

For example; call starts and it is too loud. I look at the device settings and it appears to be at 40%. I adjust it down a little to say 30% but it is a very dramatic drop in volume, I then adjust it back to 40% and it's perfect. Next call comes through and 40% is too loud, move the slider down then back to the original position and the volume is perfect again. It's like Teams is boosting the volume to a set level until you touch the volume control then it recognises your desired settings.

 

Anyone have any ideas on how to resolve this? I'm going to hit up our internal tech guys as well so if we come up with a solution i'll post it but they're fairly new to Teams as it has only recently been deployed in the organisation.

 

Thanks everyone

@target-san 

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