Voicemail Suddenly Appeared

[Ben Grinsted]

In the past week, Teams now goes to voicemail when calling someone. Previously it rang off and ended the call if there was no answer.

This would be fine, however when checking the voicemail in the activity feed it says that it can't open it and there are no voicemail options under Calls.

I assume it's a new 'feature' but it's a bit confusing. Is there any way to turn this off or find out how to make it work?

We do not have any phone system plans and do not have hybrid Exchange configued, with all mailboxes currently on premise.

I did log a ticket, however was told that this is by design, which seems odd.

[#2]

The voicemail message would be stored in the Exchange mailbox, and according to https://docs.microsoft.com/en-us/microsoftteams/exchange-teams-interact - it would not be playable via the Teams client if the Exchange mailbox is hosted on-premises.

(See the table note 5 at the above URL)

[#3]

@Ben Grinsted look in your message center at MC176718 where this change is documented. 

[#4]

This was posted in the admin center messages awhile back. They are enabling voicemail for all Teams users regardless of phone system or not, so people that call you via VoiP and you don't answer you can leave a message. Not sure on your mailbox situation, but if you're all 365 based, might try logout and in.

[#5]

@Chris Webb @Steven Collier @Rob Ellis thanks all, that's what it is. I missed that note when it appeared.

Will see if I can get them to actually work or at least transcribe.