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Using MS Teams for Presence indicator for Administrative Assistants

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
JoshSheffield
Occasional Visitor

Hi,

 

Are any of you using Teams as a presence indicators to help inform secretaries and assistants of supervisor availability?

 

We use to use chat software for this, but are making a push into Teams for great collaboration. I'd live to set up a list for staff to see availability reliably. I've seen some previous posts in the past that presence can be difficult and inaccurate in Teams. I am hoping things have cleaned up a bit since then and that I can reliably build a live availability list using teams (Maybe using  Chat > Contacts > Favorites at a minimum to make it work with what we want to use).

 

Or... have you turned and run from Teams for presence status and are using something else?

 

thanks

 

4 Replies

In my experience, presence is still... unreliable in Teams. Good old SfB works much better in this regard, assuming all parties involved are still using it.

It has improved but I have to agree with Vasil
If you're locked into Teams Only then you can make use of an Org Wide Team and the members tab of the Team settings to see everyone's presence / search and make calls etc using the hover cards (hover over photo/name).

However if you still haven't had Skype stripped there are tools out there that are built for secretarial usage that could be used as well that still run on the Skype back end. I know they are working on Teams versions of them but the API's still aren't mature enough yet for a release to my knowledge.

I don't know of any unexpected issues with presence, it's caused quite a lot of confusion while people are in Islands mode but in Teams Only its perfectly straight forward.

 

Unlike Skype it's not a subscription mechanism, as someone's presence changes clients wont update immediately, there's a polling period which might be a few minutes if you just statically look at a page, but will refresh if you change views i.e. when you open a contact card its accurate.

 

There is some suggestion this will change, see https://microsoftteams.uservoice.com/forums/555103-public/suggestions/35486266-teams-presence-should...

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