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Users missing from Teams Admin Center

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Ben Grinsted
Occasional Contributor

We're seeing an issue where 2/3 of uses are missing from Users in the Teams Admin Center.

 

I logged a ticket with support and they have said it's an isolated 'interface issue', which seems unlikely because where I log on from and whoever tries to look at the list sees the same thing.

 

Has anyone seen this before or have any ideas? Newly created/licensed users do seem to show up, so possibly some legacy problem.

6 Replies
Has it been like this for long?

The TAC has been dealing with lots of issues regarding temporary error pages, no teams showing and what I can recall this issue as well!
All issues were resolved by itself after a short while

Adam

@adam deltinger I'm not sure when it started, I don't think it was always like that. Hopefully it sorts itself out.

@adam deltinger 

I also have this same issue. A user doesn't show up in Teams admin center and (not that I need it) they are also missing from SfB Admin Center as well. I've tried removing their subscription. And adding it again, but the user never appears in the user list in either admin center.

Update. I can find the user with the filter. The problem appears to be the search...

Search: "Barth" = no records found
Filter: "Display name" "Contains" "Barth" = records I need.
Maybe the root cause (applied CNAME change to lyncdiscover.<domain>; waiting for DNS propogation):

$Users = Get-CsOnlineUser

#Bad users not showing in the list.
$Users | Where-Object {$_.InterpretedUserType -eq "DirSyncSfBUserWithMCOValidationError"} | Format-Table -Property UserPrincipalName, InterpretedUserType

#Good users showing in the list.
$Users | Where-Object {$_.InterpretedUserType -eq "DirSyncSfBUser"} | Format-Table -Property UserPrincipalName, InterpretedUserType

We finally got to the bottom of this, which for us was attributes from a long ago aborted Lync implementation. Running the following and syncing up with AAD solved it.

Get-ADUser -Filter * | Set-ADUser -clear msRTCSIP-PrimaryUserAddress
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