Oct 09 2019 11:41 AM
We have been running into this issue over and over again...
When a user is trying to add new members to their Team, users names are not populating.
These users do have access to Teams.
When someone else tries to chat those same people - or even perform the same task - those same users will populate.
How do we fix this and why do users populate for some and not for others...?
Thanks so much!!
Oct 09 2019 01:25 PM
Apr 14 2020 05:15 AM
I've had this same issue. Have you figured out a way to resolve it yet? @Dunia_B
Jul 17 2020 07:37 AM
This is still an issue as of 2020/07/17 . I have a member who is not found when I try to add him to a team channel. I can IM him just fine, but the lookup to add him to the proper group never finds him.
I have confirmed with the administrators that this is not an information barrier thing.
Do we have a resolution to this yet?
Sep 23 2020 07:57 AM
We attempted to add a member in a channel, Teams would say that one already exists, although the count in teams said there were 0. All team members could see message save for one, the one we attempted to add.
So, I deleted that team member from the main team, added her back and added her again into every single channel. It worked. but you have to be an owner of every single channel where you want to add the member.
Dec 02 2020 02:12 AM
@Boanic Works for me 100%
Sep 22 2021 06:16 AM
Any resolution to this yet? I have a user this morning who can see the other user in the top search, chat with them, etc, but when they try to add her to a team, she doesn't come up in the search.
Sep 20 2022 01:14 PM
Same here.
Sep 29 2022 06:00 AM
@Dunia_B Really odd. I have one use that I can add to a team, but not to a secured channel. No luck no matter what I try...
Nov 11 2022 03:03 AM
This kind of thing may happen when the different Microsoft Apps haven't synchronised. Today, I added a team member to a plan which was linked to a team that she wasn't already a member of. I then went over to Teams to add her to the corresponding team, but every time I did so it said the user was already in the team, although she wasn't present in the list of team members. I closed and re-opened Teams, and she was now appearing as a member of that team.
Nov 21 2022 03:55 PM
When you search for the person, is that person on the list with a different username? It is the username that you need to use when adding them
Jan 10 2023 08:07 AM
Had this issue as well and managed to fix, the issue was a user was a leaver then came back and previous members of team did not change from shared mailbox to regular.
Which explains why they were not appearing.
To check whether they are regular to shared;
Open Exchange Management Shell as Administrator
Type the following command;
Connect-ExchangeOnline
Get-Mailbox -Identity email address removed for privacy reasons | Format-List RecipientTypeDetails
Jan 15 2023 09:09 PM
@RuiSousa Thank you for getting back to me on this
What I found was that the when you add the user with the email address, if it is an external user, Teams allocates a name. I had to find that name and then add the user to the channels using that name instead of the email address or the proper name
Appreciate your help
Feb 15 2023 04:32 PM
This is still happening and its February 2023. None of the answers below are any help. Anyone know a simple solution?
Just want to add one name from a member of our Branch to a Teams channel and it is not showing up. Nothing unusual about them, they are not new to the Branch, everything else 'Teams' works with them.
Feb 23 2023 12:23 PM
@Kazbonymentions I'm seeing the same thing in Teams.
Working through a ticket where unless cached, conference room accounts can't be brought up unless fully qualified.
After that, I can pull them up by their display names but if I run the Teams cache cleaner, their gone. I can bring up most accounts but there are inconsistencies accounts showing up and it seems it's been years in getting a clear answer which is annoying to say the least.
I'm going through Fiddler logs now with support to see what they can find but looking through here with years of this and not a clear answer doesn't leave me with any hopes for clarity. Why some will show up with just their display names even after clearing cache and others need to be fully qualified. Exchange is involved and replication, something!
Mar 17 2023 08:20 PM