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Unified presence not working

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Brad Gaspard
Occasional Visitor

I had unified presence working which was nice. I have a BusyLight, and was able to walk away from my desk and change my status in Teams on my Phone and it updated the BusyLight color, plus changed my status in Teams and S4B.

 

All of a sudden, it stopped working. Now, when I update my status in Teams on my phone, only teams changes, not S4B or my BusyLight. Also, before when unified presence was working, I was able to exit S4B and my Busylight continued to work with Teams, not when I exit S4B, my Busylight turns off.

 

I know you have nothing to do with the Busylight, just explaining the situation. Mainly I would like to see my Unified Presence stopped working here.

1 Reply

Have you had a chance to read: https://techcommunity.microsoft.com/t5/Microsoft-Teams-Blog/Update-Presence-now-respects-a-user-s-co... ? Sounds like your account is either in Islands or Legacy mode, which means the presence is not unified.