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Unable to upload Word document to folder

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Rebecca Hill
New Contributor

Hi everyone, 

 

One of our users is unable to upload a Word document to a folder in the 'Files' tab.

She is able to click upload > select the document > Open

When she clicks Open she then sees an error message (small purple banner) at the bottom of the screen. The banner contains the file name repeated twice with a red exclamation mark in a circle. When she tries to click on the error message it disappears with no pop up window explaining the error. 
upload error screenshot.jpg


Other users are able to upload to this folder, they are even able to upload that exact document. 

Has anyone experienced this before?

Kind regards, 

Bec

3 Replies

Hi Bec

 

I can think of two things which may contribute to issues in this scenario:

 

1. Does she have the SharePoint access rights to upload files?

2. Was the document opened in Word when she tried to upload? (If yes, try closing the file and upload again).

 

She can also try to open the folder in SharePoint and see if she can upload it that way. It will help to diagnose the problem.

 

If it's not this we can explore the next possible issues.

 

Cheers

Damien

Hi Damien, 

 

Thankyou for your response!

 

1. Yes, she does have access rights in SharePoint

2. The document was not open in Word when she was trying to upload it.

 

Kind regards, 

Bec

Hi Bec

 

Ok then next possible thing on my mind, where is she uploading the file from? E.g. OneDrive, file server, hard drive, etc. The location may cause issues depending on where it is.

 

Barring that and just digging around the forum at similar issues, the advice has been to log a support ticket with Microsoft.

 

Can this user upload other files to the channel? Or is it just the one file that won't go?

 

Cheers

Damien

 

 

 

 

 

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