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Unable to see conversations in some channels

%3CLINGO-SUB%20id%3D%22lingo-sub-500955%22%20slang%3D%22en-US%22%3EUnable%20to%20see%20conversations%20in%20some%20channels%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-500955%22%20slang%3D%22en-US%22%3E%3CP%3EI'm%20using%20the%20macOS%20app.%26nbsp%3B%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EI%20am%20a%20part%20of%20many%20teams%20each%20with%20multiple%20channels.%20Today%2C%20I%20am%20unable%20to%20see%20any%20conversation%20in%20certain%20channels%20which%20I%20have%20indeed%20participated%20in%20before.%20I%20can%20still%20see%20all%20of%20the%20tabs%20and%20access%20files%2C%20and%20I%20still%20get%20notifications%20from%20the%20channels.%20However%2C%20when%20I%20go%20to%20the%20channel%20I%20am%20just%20met%20with%20%22Welcome%20to%20the%20Team%22%20or%20%22Lets%20get%20the%20conversation%20started%22%20for%20non-general%20channels.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EThis%20seems%20to%20be%20team%20specific.%20Newer%20teams%20and%20their%20channels%20are%20working%20just%20fine.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EWhen%20I%20log%20in%20through%20the%20web%20app%20and%20phone%20app%2C%20I%20am%20able%20to%20see%20all%20conversations%20and%20reply%20to%20them.%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-LABS%20id%3D%22lingo-labs-500955%22%20slang%3D%22en-US%22%3E%3CLINGO-LABEL%3EBugs%3C%2FLINGO-LABEL%3E%3CLINGO-LABEL%3ECommunity%3C%2FLINGO-LABEL%3E%3CLINGO-LABEL%3ESettings%3C%2FLINGO-LABEL%3E%3C%2FLINGO-LABS%3E%3CLINGO-SUB%20id%3D%22lingo-sub-501074%22%20slang%3D%22en-US%22%3ERe%3A%20Unable%20to%20see%20conversations%20in%20some%20channels%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-501074%22%20slang%3D%22en-US%22%3EHi!%20We%E2%80%99ve%20seen%20reports%20like%20this%20today!%3CBR%20%2F%3EDo%20a%20full%20logout%20and%20back%20in%20and%20that%20will%20probably%20get%20your%20conversations%20back!%20If%20not%20clear%20the%20cache%20manually%3A%3CBR%20%2F%3E%3CBR%20%2F%3E%3CA%20href%3D%22https%3A%2F%2Fwww.wikihow.com%2FClear-the-Cache-on-a-Mac%22%20target%3D%22_blank%22%20rel%3D%22nofollow%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%22%3Ehttps%3A%2F%2Fwww.wikihow.com%2FClear-the-Cache-on-a-Mac%3C%2FA%3E%3CBR%20%2F%3E%3CBR%20%2F%3EAdam%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-501099%22%20slang%3D%22en-US%22%3ERe%3A%20Unable%20to%20see%20conversations%20in%20some%20channels%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-501099%22%20slang%3D%22en-US%22%3ESomething%20is%20not%20good%20today%20with%20messages%20in%20channels%2C%20many%20people%20reporting%20this%20problem%20already%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-501111%22%20slang%3D%22en-US%22%3ERe%3A%20Unable%20to%20see%20conversations%20in%20some%20channels%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-501111%22%20slang%3D%22en-US%22%3E%3CP%3E%3CA%20href%3D%22https%3A%2F%2Ftechcommunity.microsoft.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F60%22%20target%3D%22_blank%22%3E%40Juan%20Carlos%20Gonz%C3%A1lez%20Mart%C3%ADn%3C%2FA%3EHaven't%20heard%20anything%20if%20this%20is%20known%20from%20MS%20side%3F%3F%20I'd%20suggest%20affected%26nbsp%3B%20people%20to%20create%20a%20ticket%20so%20they%20will%20be%20aware%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3Eadam%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-501116%22%20slang%3D%22en-US%22%3ERe%3A%20Unable%20to%20see%20conversations%20in%20some%20channels%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-501116%22%20slang%3D%22en-US%22%3E%3CP%3EFully%20logging%20out%20then%20back%20in%20fixed%20the%20issue%2C%20thanks%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-502267%22%20slang%3D%22en-US%22%3ERe%3A%20Unable%20to%20see%20conversations%20in%20some%20channels%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-502267%22%20slang%3D%22en-US%22%3E%3CP%3EWe%20have%20a%20few%20people%20experiencing%20the%20same%20issue%20as%20well.%20One%20reloaded%20desktop%20app%20and%20that%20fixed%20it.%20Only%20cropped%20up%20last%20two%20days.%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-502271%22%20slang%3D%22en-US%22%3ERe%3A%20Unable%20to%20see%20conversations%20in%20some%20channels%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-502271%22%20slang%3D%22en-US%22%3EHi!%3CBR%20%2F%3EPlease%20report%20it%20to%20MS!%3CBR%20%2F%3E%3CBR%20%2F%3EAdam%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-506761%22%20slang%3D%22en-US%22%3ERe%3A%20Unable%20to%20see%20conversations%20in%20some%20channels%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-506761%22%20slang%3D%22en-US%22%3E%3CP%3EWe've%20also%20been%20getting%20this%20over%20the%20last%20few%20days%20-%20some%20bug%20crept%20in%20there%20(never%20happened%20in%20the%20past).%20Logging%20out%20and%20in%20does%20workaround%20it...%3C%2FP%3E%3C%2FLINGO-BODY%3E
ejdanderson
New Contributor

I'm using the macOS app. 

 

I am a part of many teams each with multiple channels. Today, I am unable to see any conversation in certain channels which I have indeed participated in before. I can still see all of the tabs and access files, and I still get notifications from the channels. However, when I go to the channel I am just met with "Welcome to the Team" or "Lets get the conversation started" for non-general channels.

 

This seems to be team specific. Newer teams and their channels are working just fine.

 

When I log in through the web app and phone app, I am able to see all conversations and reply to them.

7 Replies
Solution
Hi! We’ve seen reports like this today!
Do a full logout and back in and that will probably get your conversations back! If not clear the cache manually:

https://www.wikihow.com/Clear-the-Cache-on-a-Mac

Adam
Something is not good today with messages in channels, many people reporting this problem already

@Juan Carlos González MartínHaven't heard anything if this is known from MS side?? I'd suggest affected  people to create a ticket so they will be aware

 

adam

Fully logging out then back in fixed the issue, thanks

We have a few people experiencing the same issue as well. One reloaded desktop app and that fixed it. Only cropped up last two days.

Hi!
Please report it to MS!

Adam

We've also been getting this over the last few days - some bug crept in there (never happened in the past). Logging out and in does workaround it...

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