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Unable to give control while on a screen sharing session in Teams.

%3CLINGO-SUB%20id%3D%22lingo-sub-802287%22%20slang%3D%22en-US%22%3EUnable%20to%20give%20control%20while%20on%20a%20screen%20sharing%20session%20in%20Teams.%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-802287%22%20slang%3D%22en-US%22%3E%3CP%3EOn%20certain%20workstations%20in%20our%20organisation%2C%20we%20are%20unable%20to%20request%2Fgive%20control%20while%20on%20a%20screen%20sharing%20session%20in%20Teams.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EThe%20following%20message%20appears%20when%20trying%20to%20do%20so%3A%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3E%3CSPAN%20class%3D%22lia-inline-image-display-wrapper%20lia-image-align-inline%22%20style%3D%22width%3A%20400px%3B%22%3E%3CIMG%20src%3D%22https%3A%2F%2Fgxcuf89792.i.lithium.com%2Ft5%2Fimage%2Fserverpage%2Fimage-id%2F126732iFC414BDA968F3EB3%2Fimage-size%2Fmedium%3Fv%3D1.0%26amp%3Bpx%3D400%22%20alt%3D%22clipboard_image_0.png%22%20title%3D%22clipboard_image_0.png%22%20%2F%3E%3C%2FSPAN%3E%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EIt's%20an%20inbuilt%20Intel%20graphics%20chip%20and%20there%20doesn't%20appear%20to%20be%20any%20way%20to%20turn%20on%20hardware%20acceleration.%20Also%2C%20please%20bear%20in%20mind%20that%20this%20affects%20multiple%20PCs.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EAny%20help%20or%20pointers%20would%20be%20greatly%20appreciated.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EJohn%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-LABS%20id%3D%22lingo-labs-802287%22%20slang%3D%22en-US%22%3E%3CLINGO-LABEL%3Egive%20control%3C%2FLINGO-LABEL%3E%3CLINGO-LABEL%3EMeetings%3C%2FLINGO-LABEL%3E%3CLINGO-LABEL%3EMicrosoft%20Teams%3C%2FLINGO-LABEL%3E%3CLINGO-LABEL%3Eshare%3C%2FLINGO-LABEL%3E%3C%2FLINGO-LABS%3E%3CLINGO-SUB%20id%3D%22lingo-sub-802316%22%20slang%3D%22en-US%22%3ERe%3A%20Unable%20to%20give%20control%20while%20on%20a%20screen%20sharing%20session%20in%20Teams.%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-802316%22%20slang%3D%22en-US%22%3E%3CP%3E%3CA%20href%3D%22https%3A%2F%2Ftechcommunity.microsoft.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F390963%22%20target%3D%22_blank%22%3E%40JC1231530%3C%2FA%3E%26nbsp%3BHaven't%20seen%20that%20before%20but%20make%20sure%20that%20you%20are%20using%20the%20latest%20drivers%20from%20Intel%20for%20your%20graphic%20card.%26nbsp%3B%3C%2FP%3E%3C%2FLINGO-BODY%3E
JC1231530
Occasional Visitor

On certain workstations in our organisation, we are unable to request/give control while on a screen sharing session in Teams.

 

The following message appears when trying to do so:

 

clipboard_image_0.png

 

It's an inbuilt Intel graphics chip and there doesn't appear to be any way to turn on hardware acceleration. Also, please bear in mind that this affects multiple PCs.

 

Any help or pointers would be greatly appreciated.

 

John

1 Reply

@JC1231530 Haven't seen that before but make sure that you are using the latest drivers from Intel for your graphic card. 

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