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Unable to find in-company users

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Jeroen Burgerhout
New Contributor

Hi all,

 

We are now testing with Teams before we roll out. 

But sometimes we want to add users to an existing team, but in the search field that users can't found by Teams. All the invites are going to in-company users. 

Via de desktop app or the web app this is not working. I can add the user via the admin portal, but that is not the way for this.

 

We do have an on-prem Exchange and Teams is part of O365. In the near future we will migrate everything to O365.

See the screenshot for more details.

 

Anyone got a clue for this problem?

 

Thanks in advance.

 

Greetings, Jeroen

7 Replies
Solution

Thanks for the advice.

That option was turned on. So I now turned it off.

Should I wait for a few minutes or is it active right away?

Agree with Adam, just to add

1.) That your organisation has Teams setup to work with Exchange On Premise per this article
https://docs.microsoft.com/en-us/MicrosoftTeams/exchange-hybrid-organization
2.) That you don't have Address Book policies, or as Scoped Directory Search enabled

This could be a reason to expedite moving Exchange into Office 365. Microsoft says in the documentation that the best Teams experience and optimal functionality is with Exchange Online mailboxes

Hope that helps!

Best, Chris

https://docs.microsoft.com/en-us/microsoftteams/teams-scoped-directory-search
Not really sure about this setting! Give it some time and try meanwhile!

If it works mark as best answer so people know!

Adam

It might be few hours actually, as it depends on the generation of new OAB, which is on a more relaxed schedule in Exchange Online.

Thanks @Christopher Hoard , @adam deltinger and @Vasil Michev for your support.

The OAB switch did the trick.

Great! I’m glad to hear!!

Adam
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