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Unable to Access Shifts

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Curtis Leach
Occasional Contributor

Shifts is showing in my Teams app under the three dots, like it's supposed to, however when I try to access it, the About tab works but Schedules (the only other tab showing) just gives me an infinite loading screen (spinning purple circle). 

 

If I attempt to access the "Firstline Worker Configuration" from my O365 admin center, I am asked to login and receive an error message with "Sorry, we're having trouble signing you in." and the following:

 

Request Id: 7e4185bc-778d-4872-ba22-c06c24844400
Correlation Id: ccb8eb4a-8123-4144-b88a-5d3470cbc9a3
Timestamp: 2019-01-30T16:18:00Z
Message: AADSTS70001: Application 'aa580612-c342-4ace-9055-8edee43ccb89' is disabled.

Any attempts to do anything related to Shifts/StaffHub requires a login and results in the same message. Microsoft's O365 support is telling me I need a StaffHub license, but I can't find a way to get one. Additionally, all of the Microsoft documentation around it states that StaffHub is being retired and all O365 licenses that include Teams (besideds government and Free) should have access to Shifts as of November 2018. Plus, it is enabled in my Teams default apps:

 

snip_20190130094929.png

 

 

 

 

 

 

 

 

 

 

 

 

I'm kind of at a loss here. Any help would be appreciated.

 

14 Replies
Just ro be clear! Have Antons else tried to access shift? Tried web or mobile client?

The first line worker configuration isn’t doing much right now but direct you to staffhub!

Hi @Curtis Leach 

 

Can you access Shifts in the Web app (teams.microsoft.com) or the mobile app?

 

If Microsoft is telling you that you need to enable StaffHub, have you checked under the licence of your user in the Admin Centre - is that set to disabled for StaffHub? Personally, I have never heard of this - Shifts is working for me and I have never enabled StaffHub in my 365 tenant.

 

Best, Chris

Thanks for the reply, Adam.

 

Attempting to access Shifts from the mobile app results in a "We are having difficulties connecting to the service right now." error screen. Web does the infinite loading thing like the desktop app was doing.

 

Logging in as a test user, attempting to access Shifts through the web results in the same spinning circle as well.

I would give Microsoft to call

Thanks for the reply, Christopher.

 

From my reply to Adam:

 

Attempting to access Shifts from the mobile app results in a "We are having difficulties connecting to the service right now." error screen. Web does the infinite loading thing like the desktop app was doing.

 

Logging in as a test user, attempting to access Shifts through the web results in the same spinning circle as well.

 

----------------

 

Looking into it a bit more, I completely forgot, but I apparently signed up for the Preview trial of StaffHub back in 2016/2017. It still shows as Deprovisioned in my subscriptions - only in the current Admin Center, not the preview version, but that's neither here nor there - and expired in April of 2017. I wonder if that could be the cause of the issues. 

 

Seems I'll have to continue exploring it with MS themselves.

 

Thanks for taking the time to reply, though. I appreciate it.

Great, let us know how it goes and if you can, please post the answer back here so we can all understand the resolution.

Best, Chris

Did MS respond to your inquiry? I'm having the same issue you explain here for weeks and have not found any solution. We have never had any integration with Staff Hub. 

I've been going back and forth with them on email for a few days to no avail. They were supposed to give me a call today to work on it, but I never heard from them. I emailed them to request a follow up on Monday. I'll see what happens and report accordingly. 

Any update on this? 

Nothing yet. Their techs can't seem to call within the given 2-hour window, so I keep missing them.

Finally got MS on the phone, ran through a few things, but ultimately what fixed the issue was using PowerShell to force-enable the app - in my case "aa580612-c342-4ace-9055-8edee43ccb89". 

 

> $MSP = Get-MsolServicePrincipal -AppPrincipalId "aa580612-c342-4ace-9055-8edee43ccb89"

> Set-MsolServicePrincipal -AppPrincipalId $MSP.AppPrincipalId -AccountEnabled $true

Everything seems to be functioning as expected now.

 

Curtis, 

Thanks for the update. Any idea how I can call them? I tried patching that in and it just resulted in an error? Thanks again! -alex

I had opened a support ticket with them and was basically at the mercy of them calling me. I just kept missing them, never got a number to call back. 

 

However, I did look back through my PowerShell history and noticed a few things that might help. There were a few steps I omitted from my previous reply:

 

Install-Module MSOnline
Import-Module MSOnline
Connect-MsolService
Import-Module MSOnlineExtended -Force
$MSP = Get-MsolServicePrincipal -AppPrincipalId "aa580612-c342-4ace-9055-8edee43ccb89"
Set-MsolServicePrincipal -AppPrincipalId $MSP.AppPrincipalId -AccountEnabled $true

 Sorry about that. Hope that helps.

We experienced the exact same problem. Turned out to be a Conditional Access policy in Azure Active Directory that was blocking StaffHub. Adding users to the exclusions list of the policy resolved the issue within seconds.