02-20-2019 01:25 AM
Hello,
we have noticed that for Teams notification emails German umlauts ä, ö, ü are displayed incorrectly in some of our users Outlook clients. It looks like this:
Now, where would you suggest we start looking? This particular example is from a Mac user who has his UI language of Outlook / and or Mac set to English instead of German. However, usually such a problem does not occur except for Teams.
Could this have to do with the sender, i.e. noreply@email.teams.microsoft.com? I don't suspect the Teams client itself from which a user mentions the recipient who's having the umlauts issue has something to do with it.
Thanks for your help.
02-20-2019 04:40 AM
Solution02-24-2019 11:29 PM
Hey @Christopher Hoard, thanks a lot for the plentiful list of ideas.
1. No
2. No difference
3. No difference
4. No
5. No
6. Yes, in header and body
Then, I had our email team analyze the auto-generated mail from "noreply@email.teams.microsoft.com and the umlauts were displayed in ascii even before they hit our clients. So there's a strong suspicion that the issue originates from the Microsoft side.
I tried experimenting with the Teams client language settings but even setting it from my native language (German) to English on either the sending and receiving user does not change anything.
I'm not sure Microsoft is aware of this yet.
Thanks.
02-25-2019 12:21 AM
02-28-2019 10:56 PM
Done, thanks for your help Chris.
02-28-2019 10:58 PM
04-03-2019 01:32 AM
Discovered this same issue at my end today and mildly frustrating.
Looking forward to when this bug/issue/anomaly can be rectified.