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Teams switching back to old version on mac

%3CLINGO-SUB%20id%3D%22lingo-sub-763039%22%20slang%3D%22en-US%22%3ERe%3A%20Teams%20switching%20back%20to%20old%20version%20on%20mac%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-763039%22%20slang%3D%22en-US%22%3EI%20would%20start%20by%20uninstalling%20Teams%20-%20clear%20all%20Teams%20cache%20folders%20located%20here%3A%3CBR%20%2F%3E%3CBR%20%2F%3EUsers%2F%3CUSERNAME%3E%2FLibrary%2FApplication%20Support%2FMicrosoft%2FTeams%3CBR%20%2F%3E%3CBR%20%2F%3EAnd%20then%20do%20a%20re-install%3CBR%20%2F%3E%3CBR%20%2F%3EAdam%3C%2FUSERNAME%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-763061%22%20slang%3D%22en-US%22%3ERe%3A%20Teams%20switching%20back%20to%20old%20version%20on%20mac%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-763061%22%20slang%3D%22en-US%22%3E%3CP%3E%3CA%20href%3D%22https%3A%2F%2Ftechcommunity.microsoft.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F72542%22%20target%3D%22_blank%22%3E%40adam%20deltinger%3C%2FA%3E%26nbsp%3BGreat%2C%20thanks%20Adam.%20Tried%20that.%20I'll%20post%20here%20if%20the%20problem%20persists.%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-763062%22%20slang%3D%22en-US%22%3ERe%3A%20Teams%20switching%20back%20to%20old%20version%20on%20mac%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-763062%22%20slang%3D%22en-US%22%3EYes!%20Please%20let%20us%20know%20for%20future%20reference!!%3CBR%20%2F%3E%3CBR%20%2F%3EAdam%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-762990%22%20slang%3D%22en-US%22%3ETeams%20switching%20back%20to%20old%20version%20on%20mac%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-762990%22%20slang%3D%22en-US%22%3E%3CP%3EHi%2C%20I'm%20on%20Mac%20Mojave%2010.14.5.%20Since%20Teams%20released%20the%20new%20version%20with%20an%20updated%20logo%2C%20etc%20a%20while%20back%2C%20it's%20been%20regularly%20failing%20back%20to%20an%20older%20instance%20of%20the%20product.%20Here's%20how%20it%20goes%3A%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3E-%20I%20get%20a%20grey%20banner%20telling%20me%20to%20install%20the%20latest%20update%3C%2FP%3E%3CP%3E-%20I%20install%3B%20it%20goes%20smoothly%20and%20the%20new%20instance%20opens%3C%2FP%3E%3CP%3E-%20About%20three%20days%20later%2C%20Teams%20crashes%3C%2FP%3E%3CP%3E-%20When%20I%20re-open%20it%2C%20it's%20the%20old%20instance%20again.%20I%20have%20to%20re-install%20the%20new%20one.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EThis%20is%20a%20pain%20in%20and%20of%20itself%2C%20but%20it's%20a%20much%20greater%20pain%20that%20I%20can't%20video%20chat%20on%20the%20old%20instance%2C%20so%20I%26nbsp%3Bhave%26nbsp%3Bto%20re-install.%20Occasionally%20this%20crashing%20happens%20right%20before%20a%20meeting%2C%20which%20is%20a%20huge%20waste%20of%20my%20and%20my%20teammates'%20time.%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-LABS%20id%3D%22lingo-labs-762990%22%20slang%3D%22en-US%22%3E%3CLINGO-LABEL%3EMicrosoft%20Teams%3C%2FLINGO-LABEL%3E%3C%2FLINGO-LABS%3E
dmbgle
New Contributor

Hi, I'm on Mac Mojave 10.14.5. Since Teams released the new version with an updated logo, etc a while back, it's been regularly failing back to an older instance of the product. Here's how it goes:

 

- I get a grey banner telling me to install the latest update

- I install; it goes smoothly and the new instance opens

- About three days later, Teams crashes

- When I re-open it, it's the old instance again. I have to re-install the new one.

 

This is a pain in and of itself, but it's a much greater pain that I can't video chat on the old instance, so I have to re-install. Occasionally this crashing happens right before a meeting, which is a huge waste of my and my teammates' time.

3 Replies
I would start by uninstalling Teams - clear all Teams cache folders located here:

Users/<username>/Library/Application Support/Microsoft/Teams

And then do a re-install

Adam
Highlighted

@adam deltinger Great, thanks Adam. Tried that. I'll post here if the problem persists.

Yes! Please let us know for future reference!!

Adam
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