Home

Teams switching back to old version on mac

%3CLINGO-SUB%20id%3D%22lingo-sub-763039%22%20slang%3D%22en-US%22%3ERe%3A%20Teams%20switching%20back%20to%20old%20version%20on%20mac%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-763039%22%20slang%3D%22en-US%22%3EI%20would%20start%20by%20uninstalling%20Teams%20-%20clear%20all%20Teams%20cache%20folders%20located%20here%3A%3CBR%20%2F%3E%3CBR%20%2F%3EUsers%2F%3CUSERNAME%3E%2FLibrary%2FApplication%20Support%2FMicrosoft%2FTeams%3CBR%20%2F%3E%3CBR%20%2F%3EAnd%20then%20do%20a%20re-install%3CBR%20%2F%3E%3CBR%20%2F%3EAdam%3C%2FUSERNAME%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-763061%22%20slang%3D%22en-US%22%3ERe%3A%20Teams%20switching%20back%20to%20old%20version%20on%20mac%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-763061%22%20slang%3D%22en-US%22%3E%3CP%3E%3CA%20href%3D%22https%3A%2F%2Ftechcommunity.microsoft.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F72542%22%20target%3D%22_blank%22%3E%40adam%20deltinger%3C%2FA%3E%26nbsp%3BGreat%2C%20thanks%20Adam.%20Tried%20that.%20I'll%20post%20here%20if%20the%20problem%20persists.%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-763062%22%20slang%3D%22en-US%22%3ERe%3A%20Teams%20switching%20back%20to%20old%20version%20on%20mac%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-763062%22%20slang%3D%22en-US%22%3EYes!%20Please%20let%20us%20know%20for%20future%20reference!!%3CBR%20%2F%3E%3CBR%20%2F%3EAdam%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-762990%22%20slang%3D%22en-US%22%3ETeams%20switching%20back%20to%20old%20version%20on%20mac%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-762990%22%20slang%3D%22en-US%22%3E%3CP%3EHi%2C%20I'm%20on%20Mac%20Mojave%2010.14.5.%20Since%20Teams%20released%20the%20new%20version%20with%20an%20updated%20logo%2C%20etc%20a%20while%20back%2C%20it's%20been%20regularly%20failing%20back%20to%20an%20older%20instance%20of%20the%20product.%20Here's%20how%20it%20goes%3A%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3E-%20I%20get%20a%20grey%20banner%20telling%20me%20to%20install%20the%20latest%20update%3C%2FP%3E%3CP%3E-%20I%20install%3B%20it%20goes%20smoothly%20and%20the%20new%20instance%20opens%3C%2FP%3E%3CP%3E-%20About%20three%20days%20later%2C%20Teams%20crashes%3C%2FP%3E%3CP%3E-%20When%20I%20re-open%20it%2C%20it's%20the%20old%20instance%20again.%20I%20have%20to%20re-install%20the%20new%20one.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EThis%20is%20a%20pain%20in%20and%20of%20itself%2C%20but%20it's%20a%20much%20greater%20pain%20that%20I%20can't%20video%20chat%20on%20the%20old%20instance%2C%20so%20I%26nbsp%3Bhave%26nbsp%3Bto%20re-install.%20Occasionally%20this%20crashing%20happens%20right%20before%20a%20meeting%2C%20which%20is%20a%20huge%20waste%20of%20my%20and%20my%20teammates'%20time.%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-LABS%20id%3D%22lingo-labs-762990%22%20slang%3D%22en-US%22%3E%3CLINGO-LABEL%3EMicrosoft%20Teams%3C%2FLINGO-LABEL%3E%3C%2FLINGO-LABS%3E
dmbgle
New Contributor

Hi, I'm on Mac Mojave 10.14.5. Since Teams released the new version with an updated logo, etc a while back, it's been regularly failing back to an older instance of the product. Here's how it goes:

 

- I get a grey banner telling me to install the latest update

- I install; it goes smoothly and the new instance opens

- About three days later, Teams crashes

- When I re-open it, it's the old instance again. I have to re-install the new one.

 

This is a pain in and of itself, but it's a much greater pain that I can't video chat on the old instance, so I have to re-install. Occasionally this crashing happens right before a meeting, which is a huge waste of my and my teammates' time.

3 Replies
I would start by uninstalling Teams - clear all Teams cache folders located here:

Users/<username>/Library/Application Support/Microsoft/Teams

And then do a re-install

Adam
Highlighted

@adam deltinger Great, thanks Adam. Tried that. I'll post here if the problem persists.

Yes! Please let us know for future reference!!

Adam
Related Conversations
How to Prevent Teams from Auto-Launch
chenrylee in Microsoft Teams on
28 Replies
Tabs and Dark Mode
cjc2112 in Discussions on
2 Replies
Early preview of Microsoft Edge group policies
Sean Lyndersay in Discussions on
65 Replies
*Updated 9/3* Syncing in Microsoft Edge Preview Channels
Elliot Kirk in Articles on
202 Replies