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Teams switching back to old version on mac

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dmbgle
New Contributor

Hi, I'm on Mac Mojave 10.14.5. Since Teams released the new version with an updated logo, etc a while back, it's been regularly failing back to an older instance of the product. Here's how it goes:

 

- I get a grey banner telling me to install the latest update

- I install; it goes smoothly and the new instance opens

- About three days later, Teams crashes

- When I re-open it, it's the old instance again. I have to re-install the new one.

 

This is a pain in and of itself, but it's a much greater pain that I can't video chat on the old instance, so I have to re-install. Occasionally this crashing happens right before a meeting, which is a huge waste of my and my teammates' time.

3 Replies
Highlighted
I would start by uninstalling Teams - clear all Teams cache folders located here:

Users/<username>/Library/Application Support/Microsoft/Teams

And then do a re-install

Adam

@adam deltinger Great, thanks Adam. Tried that. I'll post here if the problem persists.

Yes! Please let us know for future reference!!

Adam