SOLVED
Home

Teams messages going to Skype for Business

%3CLINGO-SUB%20id%3D%22lingo-sub-567311%22%20slang%3D%22en-US%22%3ETeams%20messages%20going%20to%20Skype%20for%20Business%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-567311%22%20slang%3D%22en-US%22%3E%3CP%3EHi%20all%2C%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EWe%20have%20a%20unique%20problem.%20We%20prefer%20Teams%20and%20had%20Teams%20Update%20in%20islands%20mode.%20As%20far%20as%20I%20can%20tell%2C%20we%20are%20very%20rare%20as%20all%20documentation%20is%20around%20supporting%20orgs%20who%20prefer%20SfB%20over%20Teams%2C%20not%20vice%20versa.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3E1.%20External%20user%20A%20sends%20our%20user%20B%20a%20message%20from%20their%20Teams%20client.%3C%2FP%3E%3CP%3E2.%20User%20B%20receives%20the%20message%20on%20Skype%20for%20Business%20(strange%2C%20is%20this%20expected%3F)%3C%2FP%3E%3CP%3E3.%20To%20try%20to%20combat%20this%2C%20we%20changed%20to%20Teams%20only.%3C%2FP%3E%3CP%3E4.%20User%20A%20sends%20user%20B%20another%20Teams%20message.%20The%20message%20isn't%20received%20on%20user%20B's%20Teams.%20I%20suspect%20that%20it's%20still%20going%20to%20SfB.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EDoes%20anyone%20know%20how%20to%20fix%20this%20issue%3F%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-LABS%20id%3D%22lingo-labs-567311%22%20slang%3D%22en-US%22%3E%3CLINGO-LABEL%3Emessaging%3C%2FLINGO-LABEL%3E%3CLINGO-LABEL%3ESkype%20for%20Business%3C%2FLINGO-LABEL%3E%3CLINGO-LABEL%3ETeams%3C%2FLINGO-LABEL%3E%3C%2FLINGO-LABS%3E%3CLINGO-SUB%20id%3D%22lingo-sub-567957%22%20slang%3D%22en-US%22%3ERe%3A%20Teams%20messages%20going%20to%20Skype%20for%20Business%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-567957%22%20slang%3D%22en-US%22%3EYes%2C%20this%20is%20expected!%20If%20an%20external%20users%20sends%20a%20message%20to%20a%20user%20in%20islands%20mode%2C%20it%E2%80%99s%20always%20going%20to%20Skype!%3CBR%20%2F%3E%3CBR%20%2F%3EYou%20did%20right%20setting%20him%20to%20teams-only%20but%20it%20can%20take%20time%20to%20propagate!%20Give%20it%20time%2C%20also%20there%20are%20cache%20issues!%20Both%20do%20a%20full%20logout%20%2F%20login%20of%20the%20teams%20clients%3CBR%20%2F%3E%3CBR%20%2F%3EWhen%20did%20you%20set%20the%20user%20to%20teams-only%3F%3CBR%20%2F%3E%3CBR%20%2F%3EAdam%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-567962%22%20slang%3D%22en-US%22%3ERe%3A%20Teams%20messages%20going%20to%20Skype%20for%20Business%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-567962%22%20slang%3D%22en-US%22%3EThanks%20Adam.%3CBR%20%2F%3E%3CBR%20%2F%3EI%20made%20the%20change%20about%2010%20hours%20ago%2C%20I'm%20hoping%20that's%20enough%20time.%20A%20full%20logout%20and%20in%20was%20done%2C%20but%20no%20change%20in%20result.%3CBR%20%2F%3E%3CBR%20%2F%3EOne%20thing%20to%20note%20is%20that%20on%20user%20A's%20(external)%20Teams%2C%20it%20shows%20user%20B's%20presence%20as%20offline.%20I%20suspect%20it's%20looking%20at%20SfB%20presence.%20For%20user%20B%2C%20user%20A's%20presence%20is%20online.%3CBR%20%2F%3E%3CBR%20%2F%3EI've%20also%20had%20user%20A%20send%20to%20other%20of%20our%20users%2C%20and%20still%20same%20result%20which%20is%20nothing%20now%20(since%20we%20can%20no%20longer%20log%20into%20SfB).%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-567963%22%20slang%3D%22en-US%22%3ERe%3A%20Teams%20messages%20going%20to%20Skype%20for%20Business%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-567963%22%20slang%3D%22en-US%22%3EIt%20can%20take%20days%20afaik%20%3A%5C%3C%2Fimg%3E%3CBR%20%2F%3E%3CBR%20%2F%3EMS%20is%20aware%20of%20these%20propagation%20and%20cache%20issues%20and%20are%20working%20on%20making%20this%20more%20efficient%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-567965%22%20slang%3D%22en-US%22%3ERe%3A%20Teams%20messages%20going%20to%20Skype%20for%20Business%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-567965%22%20slang%3D%22en-US%22%3EDid%20you%20set%20all%20organization%20to%20teams%20-%20only%3F%3F%3CBR%20%2F%3E%3CBR%20%2F%3EYou%20can%20do%20this%20per%20user%20basis%20too!%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-568008%22%20slang%3D%22en-US%22%3ERe%3A%20Teams%20messages%20going%20to%20Skype%20for%20Business%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-568008%22%20slang%3D%22en-US%22%3EAh%2C%20okay%2C%20it%20looks%20like%20it's%20working.%20I%20had%20to%20ask%20the%20sender%20(external)%20to%20logout%20and%20back%20in%20to%20Teams%20as%20well.%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-568024%22%20slang%3D%22en-US%22%3ERe%3A%20Teams%20messages%20going%20to%20Skype%20for%20Business%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-568024%22%20slang%3D%22en-US%22%3EGreat!%20If%20all%20is%20well%20please%20set%20as%20best%20response%20too!%3CBR%20%2F%3E%3CBR%20%2F%3EAdam%3C%2FLINGO-BODY%3E
Simon_L
Contributor

Hi all,

 

We have a unique problem. We prefer Teams and had Teams Update in islands mode. As far as I can tell, we are very rare as all documentation is around supporting orgs who prefer SfB over Teams, not vice versa.

 

1. External user A sends our user B a message from their Teams client.

2. User B receives the message on Skype for Business (strange, is this expected?)

3. To try to combat this, we changed to Teams only.

4. User A sends user B another Teams message. The message isn't received on user B's Teams. I suspect that it's still going to SfB.

 

Does anyone know how to fix this issue?

6 Replies
Solution
Yes, this is expected! If an external users sends a message to a user in islands mode, it’s always going to Skype!

You did right setting him to teams-only but it can take time to propagate! Give it time, also there are cache issues! Both do a full logout / login of the teams clients

When did you set the user to teams-only?

Adam
Thanks Adam.

I made the change about 10 hours ago, I'm hoping that's enough time. A full logout and in was done, but no change in result.

One thing to note is that on user A's (external) Teams, it shows user B's presence as offline. I suspect it's looking at SfB presence. For user B, user A's presence is online.

I've also had user A send to other of our users, and still same result which is nothing now (since we can no longer log into SfB).
It can take days afaik :\

MS is aware of these propagation and cache issues and are working on making this more efficient
Did you set all organization to teams - only??

You can do this per user basis too!
Ah, okay, it looks like it's working. I had to ask the sender (external) to logout and back in to Teams as well.
Great! If all is well please set as best response too!

Adam
Related Conversations
Tabs and Dark Mode
cjc2112 in Discussions on
46 Replies
Extentions Synchronization
Deleted in Discussions on
3 Replies
Stable version of Edge insider browser
HotCakeX in Discussions on
35 Replies
How to Prevent Teams from Auto-Launch
chenrylee in Microsoft Teams on
30 Replies
flashing a white screen while open new tab
Deleted in Discussions on
14 Replies
Security Community Webinars
Valon_Kolica in Security, Privacy & Compliance on
13 Replies