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Teams interfering in SfB conference

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GaryOhUK
New Contributor

I have just had a user report that in the middle of a SfB conference set up across the web by an external party, Teams apparently invoked itself and cut the call off.

This has resulted in a very unhappy user.

Has anyone seen this? We were moved over from internal SfB use last year.  We try to use Skype or a third party conferenceing product in preference (at least until Teams has settled) but if an external party uses Teams we will need to accomodate them.

I've read the pages of Knowledge base info on SfB/Teams interconnectivity and am worried we're in a corner case that doesn't work.

8 Replies

So your users have the Teams client installed?
He was in a call using the SfB client, and Teams popped up and closed the call?
Sounds a bit strange.

If they dont have the Teams client, they still can join external Teams meetings as a guest trough a web browser:
image.png

Yes, your interpretation is right.  SfB was never the most solid code, but having some part of the Teams UI appear, and cut the call is Troublesome.  As this was an external call I am not in a position it test it easily.

I've been using Teams a long time with both types of meetings never seen this. Not sure what the user did, but seem something went on with some clicking around or something to initiate this. Not saying it couldn't have been some fluke bug, but something doesn't add up :p
Highlighted

In what way do you think you are a corner case?

 

Certainly as per @Chris Webb there isn't a scenario I've ever seen where Teams will start up and cut off some other call spontaneously. Or even start anything spontaneously without a user choosing to get it to start a call etc.

 

I have seen where people that don't have the Teams client uses the link to get the Teams client to join a meeting, reboot if you just closed it out, and next time you start it, will load up and try to join the meeting you click the download client link from. But that's the only case where I've seen Teams just auto start and try joining a meeting. But if you were already in a skype meeting it shouldn't just randomly start up unless you clicked like a Sip link, or opened Teams when you previously had a Teams meeting trying to start on it previously while on the Skype meeting.

If you reload a browser that has remembered the join page then it can start, but it wouldn't override Skype using your camera and microphones. It also wouldn't join just get to the pre-join screen.

Yeah, I was just speaking to any reason why that screen would pop up during a meeting. Def. shouldn't be able to stop the Skype meeting in progress!
I agree, its many years since i blindly trusted end user statements :p
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