10-22-2018 07:56 AM
10-22-2018 07:56 AM
When attempting to sign up for Microsoft Teams free I am receiving the following message:
Your organization is not eligible for this product
Your organization does not meet the requirements for this product.
To my knowledge, my company doesn't have O365. When I use live help I am told you must have an Office 365 account in order to use Teams but this doesn't seem to match up with what I've read. Does anyone have any suggestions?
10-22-2018 11:31 AM - edited 10-22-2018 11:32 AM
Yes, your account most likely is tied to office 365 in some way or shape. Your company might go through another company that is hosting your e-mail on 365 or through azure AD somehow so it's picking up as a business account. Hard to tell, you can login through this to see the org's your tied too: https://myapps.microsoft.com/
If you click your name after logging in and you will see the orgs in the drop down. If so then you're part of Azure AD somehow with that account and if that is the case then you'll have to go about getting a Free Teams 1 Year Trial for your tenant etc. instead of the free version of Teams.
10-22-2018 02:01 PM
*****.com isn't in our system. Make sure you typed your email address correctly. It usually looks like firstname.lastname@example.org or email@example.com
This is what I get when I try to log into O365 admin center. Wouldn't that indicate my domain does not have an organizational account?
10-22-2018 02:55 PM
10-22-2018 03:49 PM
10-23-2018 07:12 AM
Yes. I set up a microsoft account in order to sign up for the teams service. Prior to that, my email address had not been used for an account.
11-06-2018 09:12 AM
Hi Brad, if you can send a private message to me with your domain, I can check the situation you are in.
To sign-up for a Teams Free org, you can enter either a consumer account (outlook.com, gmail.com etc), or a company domain that has not been connected to Microsoft earlier. There are some cases, where your domain was used to sign up for ex Power BI, which has created that connection.
Note that the restriction is applied for the owner of the org (the person who signs up). You can invite any email address to a Teams Free org, incl users with O365 subscriptions.