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Teams does not refresh members information from Office 365 admin center

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Théodore Guillot
New Contributor

Hi everyone,

 

I recently (about 2 days ago) updated my Company's members information (Office phones/Job titles/etc.) in the Microsoft 365 admin center. Everything went well as usual and all information are now correct.

The only issue is that those information are not refreshed in the Desktop Teams Version neither the Web Teams Version.

Is there a way to force the refresh ? Or is there a refresh rate, and if so, what is it ?

Thank you for reading.

 

Kind Regards,

Theodore

4 Replies
No, there is no way to force this refresh as It's supposed to happen smoothly behinds the scenes

Thank you for your answer.

So is this a bug ? How could I make this work ?

Solution
Are you sure it's not updating in the web version? Teams cache usually can be reset by logging out of Teams client and log back in to force update, otherwise there is a directory you can flush, but if you say it's not updating in the web then something else seems to be an issue.

Are you in a 365 only tenant and not hybrid joined with Azure AD connecting your AD?

Thank you for your answer ! I signed out and it indeed forced the refresh.

For the web version I tryed again in incognito mode, and it now worked. Maybe the support did something since I called them today about this issue.