08-14-2019 12:55 AM
08-14-2019 12:55 AM
As described in topic, I found that there is possibility that Teams may get crashed when editing Excel file shared in team by using "Open in Desktop App".
Not each time your do such operation can get Teams crashed, but it is about 1 out of 10 trials may get this happened.
I just wonder if anyone here has met the same problem and if there is any method to solve it.
Office: Office professional plus 2013
08-14-2019 01:29 AM
Do you get this on multiple computers or only one computer? Can you try to uninstall Teams and clear cache on your computer?
08-14-2019 02:03 AM - edited 08-14-2019 02:04 AM
08-14-2019 07:46 AM
08-14-2019 10:40 AM
Another test to see if it's really the Teams application is to open Teams from your browser and try and open the file from there.
If it's def the app and all of the other suggestions don't work, you might want to open a ticket with MS.
08-15-2019 03:35 AM
08-15-2019 03:40 AM
08-15-2019 03:42 AM
08-15-2019 03:52 AM
08-15-2019 04:05 AM
Thank you very much for giving suggestions.
I have done several tests and found the way to reproduce the problem.
1. create a blank excel file and upload to any team you like.
2. open the file from File tab by using "Open in desktop app"
3. when file opened in Excel Desktop, edit it freely -> save and close the file
(if your Office desktop is Office2013/2016 MSI, you may get a windows prompted up to ask you to open the file twice... Anyway, that is another problem.)
4. repeat Step3 several times. When the 5th or 6th time you do Step3, you can get your Teams app crashed.
08-15-2019 07:15 AM
08-15-2019 10:54 AM - edited 08-15-2019 11:01 AM
08-15-2019 09:50 PM
08-19-2019 07:41 PM
How about your result?
I got reply from MS that they cannot reproduce this case in their environment. I want to know if anyone else can reproduce this issue. At least I can trigger the problem consistently on my Win10 and Win7 PC, both with MS Office professional plus 2013
08-20-2019 02:29 AM
@zhiyuanChen I followed your steps and opened and edited 10 times without any problem. But I run Office 356 ProPlus and not the Office 2013 edition.
Have you tried to disable Add-ins in Excel?
08-28-2019 08:06 PM
I have sent collected related Teams Logs and Network traffic data to MS and received their reply that some timeout behavior can be triggered when using "Open in Desktop App". They are now contacting with Teams development department to correct it.
Though don't know the detail schedule when this case can be corrected, it seems that MS is handling on it now.
09-18-2019 11:38 AM
09-23-2019 05:47 PM - edited 09-23-2019 05:48 PM
As I mentioned in above post, another open twice issue may also happen when trying to open office files from Teams. I got a mail from MS that such issue has been fixed on 9/20.
In my test on my own tenant, it seems this Teams crash issue has also been fixed along with the open twice problem.