SOLVED
Home

Teams cannot commuicate to Skype personal after upgrade. How to rollback to Skype for Business?

%3CLINGO-SUB%20id%3D%22lingo-sub-298657%22%20slang%3D%22en-US%22%3ETeams%20cannot%20commuicate%20to%20Skype%20personal%20after%20upgrade.%20How%20to%20rollback%20to%20Skype%20for%20Business%3F%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-298657%22%20slang%3D%22en-US%22%3E%3CP%3EAfter%20upgrading%20from%20Skype%20for%20Business%20to%20Teams%2C%20the%20pre-existing%20external%20Skype%20users%20(personal)%20cannot%20be%20communicated%20anymore.%26nbsp%3B%20It's%20now%20affecting%20our%20business.%3C%2FP%3E%3CP%3E1)%20Is%20it%20possible%20to%20use%20Teams%20to%20communicate%26nbsp%3Bto%20external%20Skype%20user%20(personal)%3F%3C%2FP%3E%3CP%3E2)%20How%20to%20rollback%20to%20Skype%20for%20Business%3F%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EThanks%2C%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-LABS%20id%3D%22lingo-labs-298657%22%20slang%3D%22en-US%22%3E%3CLINGO-LABEL%3EMicrosoft%20Teams%3C%2FLINGO-LABEL%3E%3C%2FLINGO-LABS%3E%3CLINGO-SUB%20id%3D%22lingo-sub-389730%22%20slang%3D%22en-US%22%3ERe%3A%20Teams%20cannot%20commuicate%20to%20Skype%20personal%20after%20upgrade.%20How%20to%20rollback%20to%20Skype%20for%20Business%3F%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-389730%22%20slang%3D%22en-US%22%3E%3CP%3E%3CA%20href%3D%22https%3A%2F%2Ftechcommunity.microsoft.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F1494%22%20target%3D%22_blank%22%3E%40Craig%20Arnoldt%3C%2FA%3E%20that%20setting%20relates%20to%20Skype%20clients%2C%20not%20Teams%20currently.%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-389712%22%20slang%3D%22en-US%22%3ERe%3A%20Teams%20cannot%20commuicate%20to%20Skype%20personal%20after%20upgrade.%20How%20to%20rollback%20to%20Skype%20for%20Business%3F%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-389712%22%20slang%3D%22en-US%22%3ESkype%20Consumer%20is%20not%20supported%20in%20Microsoft%20Teams.%20This%20is%20just%20a%20new%20topic%20that%20has%20gone%20from%20rejected%20to%20Thinking%20about%20it%20status%20in%20User%20Voice.%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-389709%22%20slang%3D%22en-US%22%3ERe%3A%20Teams%20cannot%20commuicate%20to%20Skype%20personal%20after%20upgrade.%20How%20to%20rollback%20to%20Skype%20for%20Business%3F%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-389709%22%20slang%3D%22en-US%22%3E%3CP%3E%3CA%20href%3D%22https%3A%2F%2Ftechcommunity.microsoft.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F1494%22%20target%3D%22_blank%22%3E%40Craig%20Arnoldt%3C%2FA%3E%26nbsp%3B%3C%2FP%3E%3CP%3EI%20have%20this%20setting%20too%20but%20we%20are%20still%20unable%20to%20chat%20with%20skype%20Consumers%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-366822%22%20slang%3D%22en-US%22%3ERe%3A%20Teams%20cannot%20commuicate%20to%20Skype%20personal%20after%20upgrade.%20How%20to%20rollback%20to%20Skype%20for%20Business%3F%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-366822%22%20slang%3D%22en-US%22%3E%3CP%3EI%20found%20this%20setting%20in%20a%20client's%20Teams%20admin%20console%20today.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3E%3CSPAN%20class%3D%22lia-inline-image-display-wrapper%20lia-image-align-inline%22%20style%3D%22width%3A%20531px%3B%22%3E%3CIMG%20src%3D%22https%3A%2F%2Fgxcuf89792.i.lithium.com%2Ft5%2Fimage%2Fserverpage%2Fimage-id%2F87582i4F2101CDB3618709%2Fimage-size%2Flarge%3Fv%3D1.0%26amp%3Bpx%3D999%22%20alt%3D%22External_access_-_Microsoft_Teams_admin_center.png%22%20title%3D%22External_access_-_Microsoft_Teams_admin_center.png%22%20%2F%3E%3C%2FSPAN%3E%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-298685%22%20slang%3D%22en-US%22%3ERe%3A%20Teams%20cannot%20commuicate%20to%20Skype%20personal%20after%20upgrade.%20How%20to%20rollback%20to%20Skype%20for%20Business%3F%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-298685%22%20slang%3D%22en-US%22%3E%3CP%3EIf%20it%20is%20personal%20as%20in%20outlook%20you%20are%20right%20if%20it%20is%20personal%20as%20in%20another%20office365%20organisation%20you%20should%20be%20able%20to%20do%20it.%3C%2FP%3E%0A%3CP%3EAnother%20blog%20about%20externals%20in%20skype%20%3CA%20href%3D%22https%3A%2F%2Fdocs.microsoft.com%2Fen-us%2Fmicrosoftteams%2Flet-your-teams-users-communicate-with-other-people%22%20target%3D%22_blank%22%20rel%3D%22noopener%20noreferrer%20noopener%20noreferrer%22%3Ehttps%3A%2F%2Fdocs.microsoft.com%2Fen-us%2Fmicrosoftteams%2Flet-your-teams-users-communicate-with-other-people%3C%2FA%3E%3C%2FP%3E%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-298672%22%20slang%3D%22en-US%22%3ERe%3A%20Teams%20cannot%20commuicate%20to%20Skype%20personal%20after%20upgrade.%20How%20to%20rollback%20to%20Skype%20for%20Business%3F%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-298672%22%20slang%3D%22en-US%22%3E%3CP%3EAFAIK%20you%20can't%20communicate%20with%20personal%20Skype%20users%20from%20Teams..%20This%20was%20on%20the%20roadmap%20but%20was%20later%20cancelled%3C%2FP%3E%3CP%3E%3CFONT%3E%3CA%20href%3D%22https%3A%2F%2Fmicrosoftteams.uservoice.com%2Fforums%2F555103-public%2Fsuggestions%2F16958347-skype-integration-consumer-federation%22%20target%3D%22_blank%22%20rel%3D%22noopener%20noreferrer%20noopener%20noreferrer%22%3Ehttps%3A%2F%2Fmicrosoftteams.uservoice.com%2Fforums%2F555103-public%2Fsuggestions%2F16958347-skype-integration-consumer-federation%3C%2FA%3E%3C%2FFONT%3E%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3E%3CFONT%3EYou%20could%20change%20your%20co-existance%20mode%20with%20powershell%20and%20via%20the%20teams%20and%20skype%20admin%20portal%3C%2FFONT%3E%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-298660%22%20slang%3D%22en-US%22%3ERe%3A%20Teams%20cannot%20commuicate%20to%20Skype%20personal%20after%20upgrade.%20How%20to%20rollback%20to%20Skype%20for%20Business%3F%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-298660%22%20slang%3D%22en-US%22%3E%3CP%3EHi%2C%3C%2FP%3E%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%3CP%3Enormally%20you%20should%20be%20able%20to%20use%20teams%20to%20chat%20with%20externals.%20But%20you%20need%20to%20readd%20the%20people%20you%20previously%20contacted%20with%20skype.%3C%2FP%3E%0A%3CP%3Ewith%20powershell%20you%20should%20be%20able%20to%20set%20the%20mode%20you%20want%20to%20work%20in%3A%20%3CA%20href%3D%22https%3A%2F%2Fdocs.microsoft.com%2Fen-us%2Fmicrosoftteams%2Fsetting-your-coexistence-and-upgrade-settings%22%20target%3D%22_blank%22%20rel%3D%22noopener%20noreferrer%20noopener%20noreferrer%22%3Ehttps%3A%2F%2Fdocs.microsoft.com%2Fen-us%2Fmicrosoftteams%2Fsetting-your-coexistence-and-upgrade-settings%3C%2FA%3E%3C%2FP%3E%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%3C%2FLINGO-BODY%3E
Highlighted
Sam_Sam
Occasional Visitor

After upgrading from Skype for Business to Teams, the pre-existing external Skype users (personal) cannot be communicated anymore.  It's now affecting our business.

1) Is it possible to use Teams to communicate to external Skype user (personal)?

2) How to rollback to Skype for Business?

 

Thanks,

7 Replies
Solution

Hi,

 

normally you should be able to use teams to chat with externals. But you need to readd the people you previously contacted with skype.

with powershell you should be able to set the mode you want to work in: https://docs.microsoft.com/en-us/microsoftteams/setting-your-coexistence-and-upgrade-settings

 

AFAIK you can't communicate with personal Skype users from Teams.. This was on the roadmap but was later cancelled

https://microsoftteams.uservoice.com/forums/555103-public/suggestions/16958347-skype-integration-con...

 

You could change your co-existance mode with powershell and via the teams and skype admin portal

If it is personal as in outlook you are right if it is personal as in another office365 organisation you should be able to do it.

Another blog about externals in skype https://docs.microsoft.com/en-us/microsoftteams/let-your-teams-users-communicate-with-other-people

 

I found this setting in a client's Teams admin console today.

 

External_access_-_Microsoft_Teams_admin_center.png

@Craig Arnoldt 

I have this setting too but we are still unable to chat with skype Consumers

Skype Consumer is not supported in Microsoft Teams. This is just a new topic that has gone from rejected to Thinking about it status in User Voice.

@Craig Arnoldt that setting relates to Skype clients, not Teams currently.

Related Conversations
How to Prevent Teams from Auto-Launch
chenrylee in Microsoft Teams on
28 Replies
Tabs and Dark Mode
cjc2112 in Discussions on
2 Replies
Early preview of Microsoft Edge group policies
Sean Lyndersay in Discussions on
65 Replies
*Updated 9/3* Syncing in Microsoft Edge Preview Channels
Elliot Kirk in Articles on
202 Replies