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Teams app on Android in a loop on Pick Account

%3CLINGO-SUB%20id%3D%22lingo-sub-217671%22%20slang%3D%22en-US%22%3ETeams%20app%20on%20Android%20in%20a%20loop%20on%20Pick%20Account%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-217671%22%20slang%3D%22en-US%22%3EI%20am%20using%20Teams%20within%20my%20org%20and%20I%20am%20also%20a%20guest%20of%20another%20company's%20team%2C%20my%20Android%20teams%20app%20keeps%20requesting%20%22Pick%20Account%22%20it%20never%20lets%20me%20to%20select%20an%20account%20and%20just%20keeps%20loadinh%20something%20an%20looping%20around%20to%20pick%20account%3CBR%20%2F%3E%3CBR%20%2F%3EIt%20only%20seems%20to%20occur%20when%20I%20change%20to%20the%20guest%20team%20to%20view%20their%20content.%3CBR%20%2F%3E%3CBR%20%2F%3EOnly%20way%20to%20resolve%20is%20unistall%20teams%20and%20not%20use%20the%20guest%20account.%3CBR%20%2F%3E%3CBR%20%2F%3EAnyone%20else%20seeing%20this%20behaviour%3F%3C%2FLINGO-BODY%3E%3CLINGO-LABS%20id%3D%22lingo-labs-217671%22%20slang%3D%22en-US%22%3E%3CLINGO-LABEL%3EMicrosoft%20Teams%3C%2FLINGO-LABEL%3E%3C%2FLINGO-LABS%3E%3CLINGO-SUB%20id%3D%22lingo-sub-286892%22%20slang%3D%22en-US%22%3ERe%3A%20Teams%20app%20on%20Android%20in%20a%20loop%20on%20Pick%20Account%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-286892%22%20slang%3D%22en-US%22%3E%3CP%3EI%20found%20that%20mine%20was%20related%20is%20Multifactor%20authentication%20being%20enabled%20on%20my%20primary%20account%2C%20but%20not%20on%20my%20guest%20account%20to%20another%20org's%20Team.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EIf%20I%20changed%20to%20the%20guest%20team%20and%20then%20didn't%20change%20back%20it%20would%20go%20in%20the%20loop%20the%20next%20time%20I%20opened%20teams%2C%20if%20I%20remembered%20to%20swap%20back%20to%20my%20primary%20org%20after%20checking%20the%20guest%20org%20it%20would%20not%20get%20stuck%20in%20the%20loop.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EI%20got%20my%20guest%20org%20to%20enable%20MFA%20on%20all%20guest%20accounts%20and%20since%20then%20I%20havn't%20had%20the%20issues%20with%20the%20looping.%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-286321%22%20slang%3D%22en-US%22%3ERe%3A%20Teams%20app%20on%20Android%20in%20a%20loop%20on%20Pick%20Account%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-286321%22%20slang%3D%22en-US%22%3EI%20noticed%20that%20after%20opening%20up%20the%20app%20tonight%20that%20it%20didn't%20get%20stuck%20in%20an%20endless%20login%20loop.%20Well%2C%20that%20was%20until%20I%20opened%20up%20the%20user%20menu%20(button%20top%20left%20corner)%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-286191%22%20slang%3D%22en-US%22%3ERe%3A%20Teams%20app%20on%20Android%20in%20a%20loop%20on%20Pick%20Account%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-286191%22%20slang%3D%22en-US%22%3EHmm%2C%20my%20issues%20is%20on%20a%20Pixel%201%20(specifically%20the%20XL%20variant).%20I%20wonder%20if%20it%20could%20be%20device%20specific%3F%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-284272%22%20slang%3D%22en-US%22%3ERe%3A%20Teams%20app%20on%20Android%20in%20a%20loop%20on%20Pick%20Account%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-284272%22%20slang%3D%22en-US%22%3ESame%20issue%20here%20on%20a%20Pixel%201.%20Makes%20the%20app%20literally%20unusable.%20Anyone%20know%20of%20a%20workaround%20other%20than%20clearing%20cache%20everytime%20I%20want%20to%20use%20it%3F%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-268425%22%20slang%3D%22en-US%22%3ERe%3A%20Teams%20app%20on%20Android%20in%20a%20loop%20on%20Pick%20Account%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-268425%22%20slang%3D%22en-US%22%3E%3CP%3EI'm%20having%20the%20same%20issues%20on%20my%20end.%26nbsp%3B%20At%20least%20every%20other%20day%20I%20experience%20this%20issue.%20Instead%20of%20uninstalling%20the%20app%2C%20you%20can%20just%20clear%20cache%2Fdata%20and%20log%20back%20in.%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-260902%22%20slang%3D%22en-US%22%3ERe%3A%20Teams%20app%20on%20Android%20in%20a%20loop%20on%20Pick%20Account%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-260902%22%20slang%3D%22en-US%22%3EI'm%20experiencing%20this%20same%20thing.%20My%20app%20downloaded%20to%20my%20new%20android%20device%20with%20no%20problems.%20After%20experiencing%20problems%20being%20unable%20to%20load%20documents%20shared%20within%20my%20company%2C%20I%20reinstalled%20the%20app.%20Not%20only%20can%20I%20still%20not%20access%20these%20files%2C%20but%20now%20to%20be%20able%20to%20see%20anything%20throughout%20my%20day%20I%20need%20to%20keep%20reinstalling%20the%20app%20as%20I'm%20stuck%20in%20an%20infinite%20sign%20in%20loop.%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-237107%22%20slang%3D%22en-US%22%3ERe%3A%20Teams%20app%20on%20Android%20in%20a%20loop%20on%20Pick%20Account%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-237107%22%20slang%3D%22en-US%22%3EHave%20the%20same%20problem%20here...%3C%2FLINGO-BODY%3E
Shane Toal
New Contributor
I am using Teams within my org and I am also a guest of another company's team, my Android teams app keeps requesting "Pick Account" it never lets me to select an account and just keeps loadinh something an looping around to pick account

It only seems to occur when I change to the guest team to view their content.

Only way to resolve is unistall teams and not use the guest account.

Anyone else seeing this behaviour?
7 Replies
Have the same problem here...
I'm experiencing this same thing. My app downloaded to my new android device with no problems. After experiencing problems being unable to load documents shared within my company, I reinstalled the app. Not only can I still not access these files, but now to be able to see anything throughout my day I need to keep reinstalling the app as I'm stuck in an infinite sign in loop.

I'm having the same issues on my end.  At least every other day I experience this issue. Instead of uninstalling the app, you can just clear cache/data and log back in.

Same issue here on a Pixel 1. Makes the app literally unusable. Anyone know of a workaround other than clearing cache everytime I want to use it?
Hmm, my issues is on a Pixel 1 (specifically the XL variant). I wonder if it could be device specific?
I noticed that after opening up the app tonight that it didn't get stuck in an endless login loop. Well, that was until I opened up the user menu (button top left corner)

I found that mine was related is Multifactor authentication being enabled on my primary account, but not on my guest account to another org's Team.

 

If I changed to the guest team and then didn't change back it would go in the loop the next time I opened teams, if I remembered to swap back to my primary org after checking the guest org it would not get stuck in the loop.

 

I got my guest org to enable MFA on all guest accounts and since then I havn't had the issues with the looping.

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