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Teams admin for freemium version

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michaelmacwilliam
New Contributor

Hi folks,

 

I'm administering a freemium version of Teams, and a user has locked themselves out. There doesn't appear to be an admin dashboard, and I'm struggling to find the appropriate back-end to unlock user accounts. 

Thanks,

Michael

5 Replies
If you are the creator of the team, remove him from the team and add him again should be my first try.

Or does he locked out his own emailaccount ?

If I remove and re-add, he'll lose any private conversations etc correct? Given it will be a 'new' member. 

While that will work as a work-around, I would have thought there's a system back end that should allow me to unlock a locked-out user? 

However, it is entirely possible he's locked out his email account, not his teams account - I've only got a grainy screenshot. I'll try verify. 

Thanks so much for the speedy response, BTW

You can get into limited azure portal also
Read here for information about what you can access and not regarding teams free:

https://www.petri.com/free-teams-version-works

Adam

Hi! Checking in on this. Did you resolve the account issue for the user?
The password he would use is the one for the Microsoft Account tied to the email address you invited to Teams. It was either created when he joined you in teams, or they already had an MSA tied to their email, and would just signed in.

Here's info how to get back into an Microsoft account:
https://support.microsoft.com/en-us/help/12429/microsoft-account-sign-in-cant

Regards,

Annika

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