Home

Teams Video call goes to phone instead of the computer app

%3CLINGO-SUB%20id%3D%22lingo-sub-734547%22%20slang%3D%22en-US%22%3ETeams%20Video%20call%20goes%20to%20phone%20instead%20of%20the%20computer%20app%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-734547%22%20slang%3D%22en-US%22%3E%3CP%3EOur%20company%20has%20the%20Teams%20App%20installed%20both%20on%20our%20computer%20and%20phone.%20Sometimes%20when%20I%20initiate%20a%20video%20call%20to%20a%20coworker%2C%20it%20rings%20on%20their%20phone%20instead%20of%20their%20computer.%20They%20don't%20even%20have%20the%20app%20open%20on%20their%20phone.%20How%20can%20I%20choose%20to%20accept%20the%20video%20call%20on%20my%20phone%20or%20computer%3F%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-LABS%20id%3D%22lingo-labs-734547%22%20slang%3D%22en-US%22%3E%3CLINGO-LABEL%3EMicrosoft%20Teams%3C%2FLINGO-LABEL%3E%3C%2FLINGO-LABS%3E%3CLINGO-SUB%20id%3D%22lingo-sub-735232%22%20slang%3D%22en-US%22%3ERe%3A%20Teams%20Video%20call%20goes%20to%20phone%20instead%20of%20the%20computer%20app%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-735232%22%20slang%3D%22en-US%22%3EIf%20I%20had%20to%20guess%2C%20they%20were%20away%20status%20on%20the%20desktop%20or%20had%20focus%20assist%20%2F%20DnD%20enabled%2C%20which%20I%20don't%20think%20the%20phone%20respects%20status's%20currently%20as%20it%20uses%20the%20mobile%20devices%20phone%20stream%20directly.%3C%2FLINGO-BODY%3E
AndrewHodgson
Visitor

Our company has the Teams App installed both on our computer and phone. Sometimes when I initiate a video call to a coworker, it rings on their phone instead of their computer. They don't even have the app open on their phone. How can I choose to accept the video call on my phone or computer?

1 Reply
If I had to guess, they were away status on the desktop or had focus assist / DnD enabled, which I don't think the phone respects status's currently as it uses the mobile devices phone stream directly.
Related Conversations
Tabs and Dark Mode
cjc2112 in Discussions on
35 Replies
Extentions Synchronization
Deleted in Discussions on
3 Replies
flashing a white screen while open new tab
Deleted in Discussions on
14 Replies
Stable version of Edge insider browser
HotCakeX in Discussions on
35 Replies