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Teams Recording - Recording Not Started. Your IT Admin has disabled recording

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-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-315075%22%20slang%3D%22en-US%22%3EHm!%20Try%20removing%20and%20recreating%20the%20custom%20policy!%3CBR%20%2F%3E%3CBR%20%2F%3EAdam%3C%2FLINGO-BODY%3E
Hemat Maheshwari
Contributor

Anyone experiencing issues with Teams call recording?  The recording is disabled in Global policy. However, a custom policy with recording enabled is created and assigned to user(s). 


Users can see recording feature for their conference calls. However as they try to start recording, it fails with Recording Not Started. Your IT Admin has disabled recording. 

 

Recording.PNG

 

 

 

- User is licensed for Teams

- User is licensed for Stream

- User policy for Teams recording is correct 

- Recording works fine with Global Policy - but not with a custom policy.

 

Is there any other configuration, restricting this? 

 

Cheers,
H.

 

14 Replies
Hm! Try removing and recreating the custom policy!

Adam

 

 

Did you ever end up resolving this issue?

 

Edit: Turns out they didnt accept the terms and conditions via Stream.
Accept here: https://web.microsoftstream.com.
Sometimes it doesnt popup unless you actually try to access it like by uploading a video or relogging.

I'm going to try it right now with the Transcription services in a custom policy

Not Yet !! Still having the same issue in one of the tenant. Yes, user's have accepted the Stream policy to upload videos (as per configuration).

Tried with powershell?
I’d try that but otherwise I’d create a ticket with Microsoft to find out what’s wrong

@Dan Rey :
Any feedback on your procedure to include "transcription services" in a custom policy?
Did you manage to enable meeting recordings for all your users?

I did run into this - an error to create a corresponding Channel in Stream. Now recordings and transcription of those recordings (both set in a custom policy) are working

One thing that I noticed in Microsoft Stream Admin settings:

When enabled, only the below users will be allowed to upload videos.

You can restrict the content creation for users.

 

Question:

Do I need to grant every user permissions to create content, in order to use the cloud recording feature of Microsoft Teams?

 

Stream_Admin-Settings_ContentCreation_Restrict-Video-Uploads.jpg

Here’s the custom meeting policy I set successfully. The org-wide doesn’t allow transcription, the DREY policy does (and is set as the policy my user account uses). Dan
No, this isnt necessary! By default members can record!
Adam - true. I was testing with Transcription not recording in the custom policy - kind of highjacked this thread. Sorry.
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