Home

Teams Phone System - Cannot 'click to dial' from ConnectWise

%3CLINGO-SUB%20id%3D%22lingo-sub-668560%22%20slang%3D%22en-US%22%3ETeams%20Phone%20System%20-%20Cannot%20'click%20to%20dial'%20from%20ConnectWise%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-668560%22%20slang%3D%22en-US%22%3E%3CP%3EWe%20have%20just%20implemented%20ConnectWise%20as%20our%20MSP%20system%20and%20are%20in%20the%20process%20of%20implementing%20Teams%2FCloudPBX.%20There%20is%20an%20option%20to%20'click%20to%20dial'%20but%20it%20defaults%20to%20Skype%20for%20Business.%20Default%20programs%20for%20protocols%20are%20shown%20in%20the%20attachments%2C%20but%20LYNC%20protocols%20cannot%20be%20changed%20from%20Skype%20for%20Business%20to%20Teams%20-%20the%20other%20option%20is%20to%20look%20for%20an%20app%20in%20the%20Appstore.%26nbsp%3B%3C%2FP%3E%3CP%3EConnectWise%20Support%20indicates%20any%20'click%20to%20dial'%20solution%20required%20TAPI%203.x.%20I%20know%20Teams%20is%20not%20TAPI%203.x.%20Are%20we%20stuck%20on%20this%20matter%20until%20Microsoft%20decides%20to%20help%20us%20out%3F%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-LABS%20id%3D%22lingo-labs-668560%22%20slang%3D%22en-US%22%3E%3CLINGO-LABEL%3EMicrosoft%20Teams%3C%2FLINGO-LABEL%3E%3CLINGO-LABEL%3ESettings%3C%2FLINGO-LABEL%3E%3C%2FLINGO-LABS%3E
Highlighted
BTsch
New Contributor

We have just implemented ConnectWise as our MSP system and are in the process of implementing Teams/CloudPBX. There is an option to 'click to dial' but it defaults to Skype for Business. Default programs for protocols are shown in the attachments, but LYNC protocols cannot be changed from Skype for Business to Teams - the other option is to look for an app in the Appstore. 

ConnectWise Support indicates any 'click to dial' solution required TAPI 3.x. I know Teams is not TAPI 3.x. Are we stuck on this matter until Microsoft decides to help us out?

Related Conversations
How to Prevent Teams from Auto-Launch
chenrylee in Microsoft Teams on
28 Replies
Tabs and Dark Mode
cjc2112 in Discussions on
2 Replies
*Updated 9/3* Syncing in Microsoft Edge Preview Channels
Elliot Kirk in Articles on
202 Replies
Early preview of Microsoft Edge group policies
Sean Lyndersay in Discussions on
65 Replies