Home

Teams Phone System - Cannot 'click to dial' from ConnectWise

%3CLINGO-SUB%20id%3D%22lingo-sub-668560%22%20slang%3D%22en-US%22%3ETeams%20Phone%20System%20-%20Cannot%20'click%20to%20dial'%20from%20ConnectWise%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-668560%22%20slang%3D%22en-US%22%3E%3CP%3EWe%20have%20just%20implemented%20ConnectWise%20as%20our%20MSP%20system%20and%20are%20in%20the%20process%20of%20implementing%20Teams%2FCloudPBX.%20There%20is%20an%20option%20to%20'click%20to%20dial'%20but%20it%20defaults%20to%20Skype%20for%20Business.%20Default%20programs%20for%20protocols%20are%20shown%20in%20the%20attachments%2C%20but%20LYNC%20protocols%20cannot%20be%20changed%20from%20Skype%20for%20Business%20to%20Teams%20-%20the%20other%20option%20is%20to%20look%20for%20an%20app%20in%20the%20Appstore.%26nbsp%3B%3C%2FP%3E%3CP%3EConnectWise%20Support%20indicates%20any%20'click%20to%20dial'%20solution%20required%20TAPI%203.x.%20I%20know%20Teams%20is%20not%20TAPI%203.x.%20Are%20we%20stuck%20on%20this%20matter%20until%20Microsoft%20decides%20to%20help%20us%20out%3F%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-LABS%20id%3D%22lingo-labs-668560%22%20slang%3D%22en-US%22%3E%3CLINGO-LABEL%3EMicrosoft%20Teams%3C%2FLINGO-LABEL%3E%3CLINGO-LABEL%3ESettings%3C%2FLINGO-LABEL%3E%3C%2FLINGO-LABS%3E
Highlighted
BTsch
New Contributor

We have just implemented ConnectWise as our MSP system and are in the process of implementing Teams/CloudPBX. There is an option to 'click to dial' but it defaults to Skype for Business. Default programs for protocols are shown in the attachments, but LYNC protocols cannot be changed from Skype for Business to Teams - the other option is to look for an app in the Appstore. 

ConnectWise Support indicates any 'click to dial' solution required TAPI 3.x. I know Teams is not TAPI 3.x. Are we stuck on this matter until Microsoft decides to help us out?

Related Conversations
Extentions Synchronization
Deleted in Discussions on
3 Replies
Tabs and Dark Mode
cjc2112 in Discussions on
36 Replies
flashing a white screen while open new tab
Deleted in Discussions on
14 Replies
Stable version of Edge insider browser
HotCakeX in Discussions on
35 Replies
Security Community Webinars
Valon_Kolica in Security, Privacy & Compliance on
9 Replies