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Teams Not Starting OSX 10.13.6

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Adriano Candeloro
New Contributor

Hi All,

 

this is the error when i start Teams App on osx

 

Uncaught Exception:

Error: EACCES: permission denied, mkdir '/Users/achd/Library/Application Support/Microsoft/Teams'

    at Object.fs.mkdirSync (fs.js:891:18)

    at Object.getUserDataPath (/Applications/Microsoft Teams.app/Contents/Resources/app.asar/lib/common/utility.js:86:12)

    at new FileLogger (/Applications/Microsoft Teams.app/Contents/Resources/app.asar/lib/fileLogger.js:13:37)

    at new LoggingService (/Applications/Microsoft Teams.app/Contents/Resources/app.asar/lib/loggingService.js:23:28)

    at Object.getInstance (/Applications/Microsoft Teams.app/Contents/Resources/app.asar/lib/loggingService.js:15:26)

    at bootstrap (/Applications/Microsoft Teams.app/Contents/Resources/app.asar/lib/main.js:76:43)

    at Object.<anonymous> (/Applications/Microsoft Teams.app/Contents/Resources/app.asar/lib/main.js:70:1)

    at Object.<anonymous> (/Applications/Microsoft Teams.app/Contents/Resources/app.asar/lib/main.js:288:3)

    at Module._compile (module.js:569:30)

    at Object.Module._extensions..js (module.js:580:10)

5 Replies
has it ever ran? did you just do an OS update? Assuming you tried to remove and redownload / install?

No it has never ran.

 

Installed Latest Java 

Installed Silver Light

Removed and installed the Teams App

Re started machine after each removal or install 

Looked at caches and removed 

The first run wizard is unable to create the folder for Teams files (configs and such I presume) so you will need to create them manually. Open up a terminal and run these commands (assuming your username is achd, for anyone else reading you must substitute your username here).

 

sudo mkdir '/Users/achd/Library/Application Support/Microsoft/Teams'

 

sudo chown ahcd -R '/Users/achd/Library/Application Support/Microsoft/Teams'

 

Then re-run the app and you'll get the first time run, then log in and away you go.

Are you running as admin? Is this Mac managed by a company?
Mine is unmanaged so I have the ability to sudo.
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