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Teams Login issues: You can't get there from here

%3CLINGO-SUB%20id%3D%22lingo-sub-743958%22%20slang%3D%22en-US%22%3ERe%3A%20Teams%20Login%20issues%3A%20You%20can't%20get%20there%20from%20here%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-743958%22%20slang%3D%22en-US%22%3E%3CP%3EIt%20took%20weeks%20trying%20to%20find%20a%20fix%20before%20we%20escalated%20to%20Microsoft%20and%20managed%20to%20get%20this%20answer%26nbsp%3B%3C%2FP%3E%3CP%3E%3A%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3ERight%20now%20Teams%20cannot%20support%20both%20AADJoined%20machine%20and%20workplace%20Joined%20machine%20smoothly.%20So%20sometimes%20it%20will%20cause%20the%20issue.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EFrom%20the%20best%20practice%2C%20if%20the%20users%20meet%20the%20issue%2C%20we%20could%20recommend%20them%20to%20block%20the%20workplacejoined%20or%20disconnect%20the%20workplace%20account.%20(some%20users%20have%20multiple%20accounts%20in%20Access%20work%20or%20Schools%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3E%3CSTRONG%3EClose%20off%20teams%20completely%3C%2FSTRONG%3E%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3E%3CSTRONG%3EOpen%20Registry%20Editor%3C%2FSTRONG%3E%3C%2FP%3E%3CP%3EComputer%5CHKEY_LOCAL_MACHINE%5CSOFTWARE%5CPolicies%5CMicrosoft%5CWindows%5CWorkplaceJoin%3C%2FP%3E%3CP%3ECreate%20a%20new%20Dword%3C%2FP%3E%3CP%3EName%3A%20BlockAADWorkplaceJoin%3C%2FP%3E%3CP%3EValue%3A%201%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3E%3CSTRONG%3EOpen%20Windows%20Explorer%3C%2FSTRONG%3E%3C%2FP%3E%3CP%3EType%20%25appdata%25%3C%2FP%3E%3CP%3EAppData%5CRoaming%5CMicrosoft%5CTeams%3C%2FP%3E%3CP%3EDelete%20all%20items%20in%20this%20folder%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3E%3CA%20href%3D%22https%3A%2F%2Ftechcommunity.microsoft.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F369073%22%20target%3D%22_blank%22%3E%40DannyVLRS%3C%2FA%3E%26nbsp%3B%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-743949%22%20slang%3D%22en-US%22%3ETeams%20Login%20issues%3A%20You%20can't%20get%20there%20from%20here%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-743949%22%20slang%3D%22en-US%22%3E%3CP%3EThis%20application%20contains%20sensitive%20information%20and%20can%20only%20be%20accessed%20from%3A%20-%20Devices%20or%20client%20that%20meet%20(organization%20name)%20compliance%20policy.%20If%20this%20is%20a%20personal%20device%20you%20can%20choose%20to%20let%20(organisation%20name)%20manager%20your%20device%20by%20going%20to%20Settings%26gt%3B%20Accounts%20%26gt%3B%20Access%20work%20or%20school%20and%20clicking%20in%20%22Connect%22.%20When%20you're%20done%20come%20back%20and%20try%20again.%20This%20is%20a%20standard%20error%20message%20that%20usually%20happens%20when%20a%20device%20is%20non%20compliant%20with%20organization%20policies.%20Updates%20Installed%20and%20Device%20Sync%20SHOULD%20fix%20Windows%20Update%20Settings%20%26gt%3B%20Sync%20Windows%20Update%20Settings%20%26gt%3B%20Install%20Now%20went%20through%20and%20everything%20was%20updated%20Access%20work%20or%20school%20%26gt%3B%20Info%20Sync%20User%20continues%20to%20get%20login%20issues%20with%20teams%20even%20when%20signing%20in%20from%20another%20account%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-LABS%20id%3D%22lingo-labs-743949%22%20slang%3D%22en-US%22%3E%3CLINGO-LABEL%3EAdministrator%3C%2FLINGO-LABEL%3E%3CLINGO-LABEL%3EHow-to%3C%2FLINGO-LABEL%3E%3CLINGO-LABEL%3EMicrosoft%20Teams%3C%2FLINGO-LABEL%3E%3CLINGO-LABEL%3ETips%20%26amp%3B%20Tricks%3C%2FLINGO-LABEL%3E%3C%2FLINGO-LABS%3E
DannyVLRS
Occasional Contributor

This application contains sensitive information and can only be accessed from: - Devices or client that meet (organization name) compliance policy. If this is a personal device you can choose to let (organisation name) manager your device by going to Settings> Accounts > Access work or school and clicking in "Connect". When you're done come back and try again. This is a standard error message that usually happens when a device is non compliant with organization policies. Updates Installed and Device Sync SHOULD fix Windows Update Settings > Sync Windows Update Settings > Install Now went through and everything was updated Access work or school > Info Sync User continues to get login issues with teams even when signing in from another account

1 Reply
Solution

It took weeks trying to find a fix before we escalated to Microsoft and managed to get this answer 

:

 

Right now Teams cannot support both AADJoined machine and workplace Joined machine smoothly. So sometimes it will cause the issue.

 

From the best practice, if the users meet the issue, we could recommend them to block the workplacejoined or disconnect the workplace account. (some users have multiple accounts in Access work or Schools

 

Close off teams completely

 

Open Registry Editor

Computer\HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Microsoft\Windows\WorkplaceJoin

Create a new Dword

Name: BlockAADWorkplaceJoin

Value: 1

 

 

Open Windows Explorer

Type %appdata%

AppData\Roaming\Microsoft\Teams

Delete all items in this folder

 

 

 

@DannyVLRS 

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