Hi All,
After working wit Microsoft Support now for a week and getting no where, Hoping you guys can give me more luck. We are having issues provisioning users, and the dial pad not showing in TEAMS with direct routing. (No onprem or hybrid version)
We provision the users with
Set-CsUser -identity $username -EnterpriseVoiceEnabled $true -HostedVoiceMail $true -OnPremLineURI $num -verbose
Grant-CsTenantDialPlan –Identity $username -PolicyName UK-Tenant-Dialplan -verbose
Grant-CsOnlineVoiceRoutingPolicy -Identity $username -PolicyName VRP-UK-London-International -verbose
Grant-CsTeamsUpgradePolicy -Identity $username -PolicyName UpgradeToTeams -verbose
They are licensed with E1 or E3 and Phone system
When you do a get-csonlineuser you get
OnPremEnterpriseVoiceEnabled : False
HostedVoiceMail : True
EnterpriseVoiceEnabled : True
TeamsVoiceRoute : False
VoicePolicy : HybridVoice
OnlineVoicemailPolicy :
VoiceRoutingPolicy :
HostedVoicemailPolicy : BusinessVoice
OnlineVoiceRoutingPolicy : VRP-UK-London-International
OnlineDialinConferencingPolicy :
DialPlan : GB
TenantDialPlan : UK-Tenant-Dialplan
OnlineDialOutPolicy :
UserAccountControl : PasswordNotRequired, NormalAccount
InterpretedUserType : DirSyncSfBUser
ExchUserHoldPolicies : {}
UserProvisionType :
UserServicesPolicy :
ExternalUserCommunicationPolicy :
The VRP's are working fine, as most of our users are working, just cant provision new ones.
From the Teams Logs (Ctrl+Alt+Shift+1)
2019-07-11T07:43:02.433Z Inf callingSupportService: Calculated isPSTNCallingAllowed with the following flags: {"isCallingAllowed":true,"isSfbCloud":true,"isEvEnabled":null,"disableCallingForHybridVoice":true,"pstnType":"OnPrem","isBusinessVoicePath":false,"isByotEnabled":true,"result":null}. Old state: null, Current state null
2019-07-11T07:43:02.433Z Inf callingSupportService: Calculated IsCallingAllowed with the following flags: {"isCallingEnabledByTenant":true,"isOneToOneCallingEnabled":true,"isCallingSupportedEnvironment":true,"result":true}. Old state: true, Current state true
You see ISEVENABLED as NULL, so no dialpad will appear.
I have tried on different users, removing license, re-adding license, setting EVEnabled to false and true, Removing VRP and re-applying.
Anyone here got any other ideas, I have sent support the same logs over and over again.
Thanks
