06-28-2019 06:12 AM
06-28-2019 06:12 AM
Anyone else noticing Teams crashing on Mac Catalina Public Beta? I noticed one other person post about the same behavior I'm seeing.
Loads for a bit and starts to show the screen, but then goes white and crashes, then tries to restart itself again. Curious if it's an OS or Teams issue, and how to get updates if Teams doesn't start.
06-28-2019 08:53 AM
I am experiencing the same problem. Interestingly, when I used Teams off the company network last night, I didn't have an issue. I attempted to replicate this morning on a hotspot and the issue returned.
When will MS update Teams for Catalina?
06-28-2019 10:55 AM
@michaelwblackotf Guys, you know this the first public beta of an OS only released to developers less than a month ago and not likely to ship for another 3 months, right?
This isn't a Teams issue (at least it isn't right now). If this was mid-September and it was public beta 5 and the Teams client still crashed then there would be more cause for concern.
06-28-2019 11:08 AM
@andre-robitaille Of course I don't. But raising an issue of ANY app not working on BETA 1 of a brand new OS introduced to Developers less than a month ago is energy that is not well spent.
I'm sure the team at Microsoft who manage the Mac version of the Teams app are aware of the issue and will have a version of the app that works well with Catalina once it officially production launches in late September or October.
06-28-2019 11:24 AM
@Kevin Crossman I never complained. I pointed out an issue and asked if anyone else noticed it and if anyone knew if it was a Teams or OS issue. And now is the time to bring it up since the OS is in beta and it needs to be working before the OS releases.
You're really not contributing in any way and are overly argumentative.
06-29-2019 02:14 AM
@andre-robitaille Microsoft will be testing this as well, and I'm sure if they need to do anything then that will happen as the GA release becomes available. There's little point chasing round issues that may well change as the OS builds keep changing.
In the past there have been issues a number of times with updates on Apple devices that required Apple to fix them, rather than Microsoft, there's a lot of x.1 versions that allow key applications to work.
06-30-2019 11:19 AM - edited 06-30-2019 11:20 AM
07-02-2019 06:28 AM
I'm noticing that if I'm just using my laptop it works fine. But when an external monitor is added, even if I close the laptop to make it a single screen external monitor, that's when it crashes for me.
07-02-2019 07:56 AM
07-11-2019 06:01 AM
My Teams (on home Mac mini) started crash looping on me yesterday after working for the morning. It connects to my personal tenant. On Catalina v10.15 (19A501i).
My work MbP is running Mojave beta 10.14.6 (18G71a) and Teams is working fine. It connects to my work tenant.
Going to send the Teams logs to Microsoft and Apple. @andre-robitaille
07-11-2019 06:49 AM
I think I figured this out, sort of. If you have tried to launch Teams via the Safari web browser you should get an error about blocking cross-site traffic being enabled. Unchecking that box and trying again did not work for me.
I tried again using MS Edge for Mac and got an error about having to enable 3rd party cookies. I did that in order to test it, and after enabling it, Teams now launches.
This must have something to do with the new security features built into Catalina and because Teams is not a signed application. @andre-robitaille
07-17-2019 04:33 AM
Hi @mitch80132, that didn't work for me unfortunately - still in the crash after launch loop. Oddly Teams was working fine until this morning. However, I didn't realise MS has launched Edge on Mac (so thanks for that!!) - it didn't prompt me about 3rd party cookies but the good news is that Teams Web App works fine on this Edge browser so at least I am back working (as on Chrome for Mac I was getting an error saying I could not make calls and needed to use a browser like Edge or... Chrome!!!).
Looking back at this thread, I cannot see the problem with posting about this issue here... we are a community just helping each other after all... As a Mac user for years, I've typically taken the beta OS and barring a few glitches, been ok. This time I feel there is a significant rewrite of the OS code and security framework and it has pretty much disabled my machine - not just Office apps but even Apple ones are crashing all the time. It's so bad I am going to roll-back. So I agree this is not a MS problem, but hey, it does no harm to post here - at least I know others are having the same problem as me and it may stop other users with Macs+Office doing the same dumb thing as me and upgrading to a beta load when they use it as their main machine - Doh!
07-21-2019 06:26 PMSolution
On my machine I have isolated it down to being when a USB headset is plugged in or not plugged in.
07-22-2019 08:50 AM
UserVoice thread here. Please vote and comment.
07-29-2019 09:29 AM
I publed the plug on my Sennheiser headset and everything is working fine.......very interesting
08-26-2019 03:59 AM
@zigford The latest version of teams for Mac fixed the USB headset issue for me. I'm running version 1.00.221868 and no problems with my Jabra USB headset. On the previous version of teams, it crashed every time I plugged the headset it.