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Teams - Cannot open files shared in chat

%3CLINGO-SUB%20id%3D%22lingo-sub-400648%22%20slang%3D%22en-US%22%3ETeams%20-%20Cannot%20open%20files%20shared%20in%20chat%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-400648%22%20slang%3D%22en-US%22%3E%3CP%3EHi%20Everyone%2C%3C%2FP%3E%3CP%3Ewe%20are%20facing%20an%20issue%20when%20opening%20a%20file%20shared%20in%20chat.%20We%20cannot%20open%20it.%20Please%20see%20attached%20screens%20(I%20just%20had%20to%20cover%20the%20name%20of%20the%20file).%20Does%20anyone%20know%20what%20can%20be%20the%20cause%3F%20Will%20appreciate%20your%20support.%3CSPAN%20class%3D%22lia-inline-image-display-wrapper%20lia-image-align-inline%22%20style%3D%22width%3A%20567px%3B%22%3E%3CIMG%20src%3D%22https%3A%2F%2Fgxcuf89792.i.lithium.com%2Ft5%2Fimage%2Fserverpage%2Fimage-id%2F105873i008758B64D1A1490%2Fimage-size%2Flarge%3Fv%3D1.0%26amp%3Bpx%3D999%22%20alt%3D%22Error.png%22%20title%3D%22Error.png%22%20%2F%3E%3C%2FSPAN%3E%3CSPAN%20class%3D%22lia-inline-image-display-wrapper%20lia-image-align-inline%22%20style%3D%22width%3A%20736px%3B%22%3E%3CIMG%20src%3D%22https%3A%2F%2Fgxcuf89792.i.lithium.com%2Ft5%2Fimage%2Fserverpage%2Fimage-id%2F105876iC6A2C76B591248E6%2Fimage-size%2Flarge%3Fv%3D1.0%26amp%3Bpx%3D999%22%20alt%3D%22Error1.JPG%22%20title%3D%22Error1.JPG%22%20%2F%3E%3C%2FSPAN%3E%3CSPAN%20class%3D%22lia-inline-image-display-wrapper%20lia-image-align-inline%22%20style%3D%22width%3A%20755px%3B%22%3E%3CIMG%20src%3D%22https%3A%2F%2Fgxcuf89792.i.lithium.com%2Ft5%2Fimage%2Fserverpage%2Fimage-id%2F105874iB0AED56656DB4C27%2Fimage-size%2Flarge%3Fv%3D1.0%26amp%3Bpx%3D999%22%20alt%3D%22Error2.JPG%22%20title%3D%22Error2.JPG%22%20%2F%3E%3C%2FSPAN%3E%3CSPAN%20class%3D%22lia-inline-image-display-wrapper%20lia-image-align-inline%22%20style%3D%22width%3A%20999px%3B%22%3E%3CIMG%20src%3D%22https%3A%2F%2Fgxcuf89792.i.lithium.com%2Ft5%2Fimage%2Fserverpage%2Fimage-id%2F105875i2170E4A6287BA609%2Fimage-size%2Flarge%3Fv%3D1.0%26amp%3Bpx%3D999%22%20alt%3D%22Error3.JPG%22%20title%3D%22Error3.JPG%22%20%2F%3E%3C%2FSPAN%3E%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-LABS%20id%3D%22lingo-labs-400648%22%20slang%3D%22en-US%22%3E%3CLINGO-LABEL%3Eissue%3C%2FLINGO-LABEL%3E%3CLINGO-LABEL%3EMicrosoft%20Teams%3C%2FLINGO-LABEL%3E%3C%2FLINGO-LABS%3E%3CLINGO-SUB%20id%3D%22lingo-sub-400688%22%20slang%3D%22en-US%22%3ERe%3A%20Teams%20-%20Cannot%20open%20files%20shared%20in%20chat%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-400688%22%20slang%3D%22en-US%22%3E%3CP%3EHi%20Adam%2C%20it%20works%20now.%20Thanks%20very%20much!%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-400660%22%20slang%3D%22en-US%22%3ERe%3A%20Teams%20-%20Cannot%20open%20files%20shared%20in%20chat%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-400660%22%20slang%3D%22en-US%22%3EWill%20it%20open%20in%20PowerPoint%20online%3F%3CBR%20%2F%3E%3CBR%20%2F%3EAlso%20try%20this%20and%20see%20if%20there%E2%80%99s%20any%20difference%3A%3CBR%20%2F%3E%3CBR%20%2F%3EOpen%20PowerPoint---file----%20click%20on%20File---options---%20trust%20center----trust%20center%20settings%20---protected%20view%E2%80%94uncheck%20all%20the%20options.%3CBR%20%2F%3EIn%20the%20trusted%20documents----check%20allow%20the%20documents%20on%20a%20network%20to%20be%20trusted.%20And%20click%20ok.%3CBR%20%2F%3E%3CBR%20%2F%3EAdam%3CBR%20%2F%3E%3CBR%20%2F%3E%3C%2FLINGO-BODY%3E
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AngelikaCz
Occasional Contributor

Hi Everyone,

we are facing an issue when opening a file shared in chat. We cannot open it. Please see attached screens (I just had to cover the name of the file). Does anyone know what can be the cause? Will appreciate your support.Error.pngError1.JPGError2.JPGError3.JPG

2 Replies
Solution
Will it open in PowerPoint online?

Also try this and see if there’s any difference:

Open PowerPoint---file---- click on File---options--- trust center----trust center settings ---protected view—uncheck all the options.
In the trusted documents----check allow the documents on a network to be trusted. And click ok.

Adam

Hi Adam, it works now. Thanks very much!

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