TeaMs Direct Routing: having problem configuring/calling 5 digits or 3digits service numbers

[sofie0114]

so im trying to dial a service number which has 5digit numbers and 3 digit numbers but base on sbc logs its rerouting to a user or teams cancelling the call. please help if you have any suggestions how to resolve this.

[#2]

Hi,
Can you explain and send some more details? I do not understand what you are trying to do and what the problem is.

[#3]

we resolve this already. thanks