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Suddenly can't switch back to my home tenant from another one I'm a guest on.

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Steve Perkins
Occasional Contributor

Hello Teams Community,

 

I have a home corporate tenant and I'm a guest on a another company's tenant for collaboration. Up until couple of days ago I was able to switch to their tenant using the drop-down list at top-right in the Windows 10 desktop client. I have the drop-down visible until I switch to the other tenant, then I cannot get back to my tenant until I Sign Out. This happens now across my desktop client, the web client, my iPad and my iPhone. 

 

The link or option to switch back is simply gone on all platforms. Other guests on that 2nd tenant are able to switch back to their home tenants. 

 

Any help or ideas are appreciated. I have the latest iOS apps and desktop client.

 

Many thanks.
Capture.PNG

18 Replies

I just had the same on the web, in the end I had to go find an old email and click a link to a Team in the other tenant. I was then asked to switch and it was fine, what was odd was in that tenant I did have the ability to switch.

almost seems that for whatever reason the tenant your guest off assigned you a license or promoted your account somehow?
Solution

That happens regularly, I suspect it has something to do with token expiration, but with the amount of tokens Teams used I haven't bothered to chase the correct one. Sign out is usually the solution, if that doesn't help do a Sign out, then close/restart the app. If that doesn't help either, you have to clear the cache, both the stored credentials in cred manager (you should have 15+ Teams entries) and the files in your %APPDATA% Teams folder. You can delete everything apart form the actual client, if you want to get more granular, there is a detailed list here: https://social.technet.microsoft.com/Forums/msonline/en-US/fbea08c8-c754-4b2a-886e-ca5f26723142/obje...

I've followed these steps and still have the issue. To be clear, it happens on my mobile devices and on the web client as well. I can access my tenant, but if I switch to a tenant on which I'm a guest, I cannot switch back. All platforms, all devices. So weird!

Can you find out or see if your account on that guest tenant has your account setup as a user with a license?

Hi all, I got same experience also in Teams for Android. When I open tenant where I'm guest I'm not able to return to my home it disappear. This was working until the new way of guest invitation was introduced. sync then it start to randomly disappear till now it disappear each time I open guest tenant in Teams.

Does somebody knows something more about it?

Pavel

Have your guest tenant remove your account from azuread. Wait a bit and readd it if that’s an option it’ll probabaly Fix it.

Yes I can check that, but I thought the purpose of the guest account was to allow outsiders to use Teams without having to assign them a license. But I'm a noob at this so what do I know!

Yeah you shouldn't have one, but if you did and the account matched it could be causing that is the only reason I was asking :P.
Thank you Christopher! I checked with my friend and he said I do not have a license applied to my guest account. I'm just like our other two friends that are guests to this tenant and they confirmed they are able to switch back to their tenant without issue.
If your not part of a lot of Teams I would just have them remove you from the Team and wait a bit and add again. If that doesn't work, remove and delete from the admin portal the guest account, then add again.

only thing I can thing of outside of calling Microsoft but they may have you do the same thing :P.
Teams was updated on the 23rd and suddenly my tenant switcher drop-down is available again while on the tenant where I'm a guest. I'm now able to switch back and forth on my iOS apps as well after the apparent fix from the 23rd. Nothing else has changed. Must have been a bug.
That updates been out for a few weeks now, guess we should have asked if you checked for updates recently first lol! Doh! well glad it's working!

As of Monday the 23rd I had the latest version I could get. I checked. I had the same version as my other friends on that tenant. Today I notice it working, then checked the version and it was updated sometime on Monday the 23rd to a new version number and date. but the feature didn't actually start working again for me until today the 25th. 

Odd. Yeah their releases are kind of different this time around cause of all this backend skype/teams presence update stuff they are doing.
thanks for your help with this Christopher.
Highlighted
There’s so much good information on guest account management captured here. I hope many administrators get to see this: a whole new category to manage when those calls come in...
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