04-20-2018 06:21 AM
04-20-2018 06:21 AM
Hello Teams Community,
I have a home corporate tenant and I'm a guest on a another company's tenant for collaboration. Up until couple of days ago I was able to switch to their tenant using the drop-down list at top-right in the Windows 10 desktop client. I have the drop-down visible until I switch to the other tenant, then I cannot get back to my tenant until I Sign Out. This happens now across my desktop client, the web client, my iPad and my iPhone.
The link or option to switch back is simply gone on all platforms. Other guests on that 2nd tenant are able to switch back to their home tenants.
Any help or ideas are appreciated. I have the latest iOS apps and desktop client.
04-20-2018 06:54 AM
I just had the same on the web, in the end I had to go find an old email and click a link to a Team in the other tenant. I was then asked to switch and it was fine, what was odd was in that tenant I did have the ability to switch.
04-20-2018 07:31 AM
04-20-2018 12:50 PMSolution
That happens regularly, I suspect it has something to do with token expiration, but with the amount of tokens Teams used I haven't bothered to chase the correct one. Sign out is usually the solution, if that doesn't help do a Sign out, then close/restart the app. If that doesn't help either, you have to clear the cache, both the stored credentials in cred manager (you should have 15+ Teams entries) and the files in your %APPDATA% Teams folder. You can delete everything apart form the actual client, if you want to get more granular, there is a detailed list here: https://social.technet.microsoft.com/Forums/msonline/en-US/fbea08c8-c754-4b2a-886e-ca5f26723142/obje...
04-23-2018 01:08 PM
I've followed these steps and still have the issue. To be clear, it happens on my mobile devices and on the web client as well. I can access my tenant, but if I switch to a tenant on which I'm a guest, I cannot switch back. All platforms, all devices. So weird!
04-23-2018 02:04 PM
04-24-2018 06:14 AM
Hi all, I got same experience also in Teams for Android. When I open tenant where I'm guest I'm not able to return to my home it disappear. This was working until the new way of guest invitation was introduced. sync then it start to randomly disappear till now it disappear each time I open guest tenant in Teams.
Does somebody knows something more about it?
04-24-2018 07:18 AM
04-24-2018 07:51 AM
Yes I can check that, but I thought the purpose of the guest account was to allow outsiders to use Teams without having to assign them a license. But I'm a noob at this so what do I know!
04-24-2018 09:13 AM
04-24-2018 09:15 AM
04-24-2018 09:17 AM
04-25-2018 08:51 AM
04-25-2018 09:19 AM
04-25-2018 09:25 AM
As of Monday the 23rd I had the latest version I could get. I checked. I had the same version as my other friends on that tenant. Today I notice it working, then checked the version and it was updated sometime on Monday the 23rd to a new version number and date. but the feature didn't actually start working again for me until today the 25th.
04-25-2018 09:26 AM
04-26-2018 08:00 AM