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Status showing as Unknown

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Shanuj Patel
Occasional Contributor

Hi,

 

We seem to have this weird issue where status is not being displayed for any users on Microsoft Teams. It just says status is "Unknown" with a white circle. trying to change the status has no effect and this seems to be happening for all users using Microsoft Teams in our tenant. 

We tried switching between Developer build and back. Also, tried a fresh install but still the same issue. 

 

Is anybody else having this issue?

19 Replies
Noticed same issue earlier something is going on. I logged off and back into client seemed to correct itself. Didn’t notice if it acted up again since.
Hi Chris,
Thanks for your response. I've tried that again and still seems to be the same issue.

I am wonder if this is due to S4B and Teams statuses currently being aligned.

Thanks,
Can you open a support ticket and share your case number here so someone from the Teams Team can track this one?
Ticket has been raised.

Ticket #:10682053

Thanks,
That presence integration has been done and working great. Just something going on after the fact. Keep us posted!
Highlighted

Hi, I'm not sure if this should be part of a new thread but I'm seeing similar UI behavior whenever I attempt to switch to another tenant in which I'm a guest user. 

In both the browsers and desktop versions it shows partially updated information for the list of ongoing chat sessions with Unknown user for all participants in the other tenants.

It also fails to refresh the list of teams I'm part of.  

 

I tried to clear caches, sign out, sign in, use a new browser from which I've never connected to teams in the past. 

Digging a bit deeper into the web version network traffic I see that some services calls seem to now be returning unauthorized access errors. 

We've verified that the guest access are ok in the other tenant. 

I successfully also have accessed all resources in the associated teams site however (SharePoint, planner,etc.)

 

As we are on boarding a lot of guest users for our clients it is important to ensure that they have access to teams so we'll open a ticket but if anyone has any additional troubleshooting suggestions don't hesitate. 

I get the same issue as you and it only started today when I was added as a guest to another tenant. I had to sign out and sign back in again to fix the issue on my tenant.

Same here. I just got word from Microsoft support that they have been multiple reports on this specific issue and are investigating.

Thank you for opening the ticket @Shanuj Patel - This is a known bug and something we are currently working on.  We do not have an ETA yet, however, thank you for opening the ticket - you should be notified of updates via that ticket.

Hello, So the issue seems to have resolved itself this afternoon and statuses are now appearing correctly.

Not sure what was changed.

Thanks

This still not working, unknown status is appearing in all members in microsoft teams for free

Yep, same issues. Was working fine, up until 10/16. Now my entire list of contacts are also showing offline. I attempt to change the status, but it continues to reflect my status as unknown.

I have the samme issue. I just got a white ring with a questionmark inside it. It does not update to "in a meeting" if I have a event in my calendar. Guess it's a general problem, or is there anything I can do to fix it? Both Exchange and Teams are in the cloud, so, they're on the same plattform.

Please open a ticket and post the # so we can help track. Thank you!

I'm having this similar issue for my whole team.  Myself and one other 'owner' of our teams are showing permanently as "away' and everyone else is Offline.   We can all chat etc. just fine, but it's a shot in the dark that anyone is online/available.  

We have restarted, tried checking for updates, signing out and back in.  Nothing makes a difference.

Hi Laurie, where do open a ticket for these issues?
(I'm new) Thanks!

Hi @Kristi Gasteiger - there are few options but here's the page with the info: https://support.office.com/en-us/Teams

Thank you!

Looks like our Admin would have to submit this, but it looks like there has been resurgence of this issue since last Jan when it was suggested as 'being worked on'.  

 

https://microsoftteams.uservoice.com/forums/555103-public/suggestions/19544905-incorrect-status-in-t...

Any update on the new issues that a lot of people seem to be having with Status?

Thanks!
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