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Shared Mailbox Calendar cannot create a Teams meeting

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justjeff
New Contributor

When I have a shared calendar, typically we use it to share meetings, vacation and more within our group.

 

When I go to create a new Teams meeting, it does not include any call in information - and the meeting doesn't seem to work.  Does Teams fully support creating a full teams meeting in a shared calendar?

 

What is the work around - kind of a big deal.

5 Replies
Hi!

AFAIK this is not possible - because the mailbox needs to be a full mailbox and have both Teams (via an Office 365 or Microsoft 365 Plan) and the Audio Conference add on.

There is a uservoice here with mirrors the experience you are getting

https://microsoftteams.uservoice.com/forums/555103-public/suggestions/37485490-meetings-sent-out-fro...

So looks like this is default behaviour because of not being the right mailbox and having the right licences.

So easy way to remediate this is to convert it to a full mailbox (it will still work like a shared mailbox), add the business essentials SKU and audio conference add on and you should be good to go

Hope that answers your question

Best, Chris

@Christopher Hoard, I have this same problem, and I did convert the user, but I am still not able to create teams meetings.  How long should it take before the shared mailbox pieces leave the account?  

Hi @ndrfillmore

After doing the conversion of the shared to full mailbox did you -

1.) Assign the Office 365 licence and ensure Teams is on
2.) Add the audio conference SKU to the mailbox?
3.) Reset the password and ensure you can login to the mailbox

Tested it after all this? Let me know how you get on

Best, Chris

@Christopher Hoard 

 

I had to wait for about 3 hours before the teams meetings started to get notifications.  However, I was able to find a better solution.  It turns out that if you create a Team (office 365 group) those accounts do allow you to send calendar invitations from those calendars.  They even give you the full Microsoft Teams audio conferencing options.  I believe it uses the license of the individual that is creating the invitation, as the invitations from User Name on behalf of TeamName.  

That's a nice solution @ndrfillmore - one I am going to pocket for the future :D

Best, Chris
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