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Send message to Teams Bot from console

%3CLINGO-SUB%20id%3D%22lingo-sub-571079%22%20slang%3D%22en-US%22%3ESend%20message%20to%20Teams%20Bot%20from%20console%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-571079%22%20slang%3D%22en-US%22%3E%3CP%3EHello.%3C%2FP%3E%3CP%3EDoes%20Teams%20or%20the%20Bot%20Framework%20have%20the%20ability%20to%20send%20a%26nbsp%3Bmessage%20TO%20BOT%20from%20the%20console%3F%3C%2FP%3E%3CP%3EThere%20is%20a%20scenario.%3C%2FP%3E%3CP%3E1.%20User%201%20starts%20a%20conversation%20with%20the%20bot%20in%20teams%3C%2FP%3E%3CP%3E2.%20The%20support%20system%20will%20receive%20a%20new%20ticket%20and%20send%20a%20notification%20to%20Bot.%3C%2FP%3E%3CP%3E3.%20The%20bot%20sends%20notifications%20to%20User%201.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3ENow%20I%20can%20send%20messages%20from%20the%20bot%20to%20users%2C%20but%20I%20cannot%20send%20a%20ticket%20to%20the%20bot.%3C%2FP%3E%3CP%3EHow%20to%20handle%20this%20situation%3F%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-LABS%20id%3D%22lingo-labs-571079%22%20slang%3D%22en-US%22%3E%3CLINGO-LABEL%3EBot%3C%2FLINGO-LABEL%3E%3CLINGO-LABEL%3Econsole%3C%2FLINGO-LABEL%3E%3CLINGO-LABEL%3ETeams%3C%2FLINGO-LABEL%3E%3C%2FLINGO-LABS%3E%3CLINGO-SUB%20id%3D%22lingo-sub-571194%22%20slang%3D%22en-US%22%3ERe%3A%20Send%20message%20to%20Teams%20Bot%20from%20console%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-571194%22%20slang%3D%22en-US%22%3E%3CP%3E%3CA%20href%3D%22https%3A%2F%2Ftechcommunity.microsoft.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F342703%22%20target%3D%22_blank%22%3E%40Kipetcoff%3C%2FA%3E%20It's%20not%20a%20capability%20of%20the%20Flow%20bot%2C%20maybe%20it'll%20come%20in%20the%20future%20but%20I've%20not%20heard%20about%20it%20in%20the%20PowerPlatform%20roadmap.%20There%20is%20a%20third%20party%20tool%20called%20AtBot%20that%20would%20allow%20you%20to%20do%20all%20this%20and%20much%20more%2C%20compose%20entire%20bot%20conversations%20through%20Flow.%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-574372%22%20slang%3D%22en-US%22%3ERe%3A%20Send%20message%20to%20Teams%20Bot%20from%20console%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-574372%22%20slang%3D%22en-US%22%3E%3CP%3E%3CA%20href%3D%22https%3A%2F%2Ftechcommunity.microsoft.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F178440%22%20target%3D%22_blank%22%3E%40Steven%20Collier%3C%2FA%3E%26nbsp%3Bthank%20you%20for%20answer.%3C%2FP%3E%3CP%3EHere's%20the%20solution%20I%20found%20for%20my%20solution%20%3CA%20href%3D%22https%3A%2F%2Fdocs.microsoft.com%2Fen-us%2Fazure%2Fbot-service%2Fbot-builder-howto-proactive-message%3Fview%3Dazure-bot-service-4.0%26amp%3Btabs%3Dcsharp%22%20target%3D%22_blank%22%20rel%3D%22noopener%20noreferrer%20noopener%20noreferrer%22%3Ehttps%3A%2F%2Fdocs.microsoft.com%2Fen-us%2Fazure%2Fbot-service%2Fbot-builder-howto-proactive-message%3Fview%3Dazure-bot-service-4.0%26amp%3Btabs%3Dcsharp%3C%2FA%3E%3C%2FP%3E%3C%2FLINGO-BODY%3E
Kipetcoff
New Contributor

Hello.

Does Teams or the Bot Framework have the ability to send a message TO BOT from the console?

There is a scenario.

1. User 1 starts a conversation with the bot in teams

2. The support system will receive a new ticket and send a notification to Bot.

3. The bot sends notifications to User 1.

 

Now I can send messages from the bot to users, but I cannot send a ticket to the bot.

How to handle this situation?

2 Replies

@Kipetcoff It's not a capability of the Flow bot, maybe it'll come in the future but I've not heard about it in the PowerPlatform roadmap. There is a third party tool called AtBot that would allow you to do all this and much more, compose entire bot conversations through Flow.

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