03-21-2019 05:08 AM
03-21-2019 05:08 AM
After installing Teams, I'm seeing that all my external contacts in Outlook (People view) have SIP in front of their email address (e.g. sip:firstname.lastname@example.org).
Obviously, when you click on the email address, it get populated to the new email message and Outlook shows this warning:
"We won't be able to deliver this message to sip:email@example.com because the email address is no longer valid."
It is only showing this for external contacts (not on Teams) and opening the contact card shows the email address as correct. Uninstalling Teams corrects it.
Any idea anyone?
03-21-2019 07:30 AM
03-26-2019 11:52 AM - edited 03-26-2019 11:58 AM
@Anthony Russell have you found a way to fix this so that Outlook contacts work properly? When trying to reply to an email that contains external addresses it uses the sip address making the email undeliverable. It seems to happen only when outlook is opened while Microsoft teams is also open locally
03-27-2019 03:14 AM
Screenshots please? Which version/build of Outlook is that? Are you seeing the same thing Timo is reporting here: https://techcommunity.microsoft.com/t5/Outlook/Wrong-E-Mail-Adress-in-Contact-Card-shows-sip/m-p/389...
03-27-2019 12:36 PM - edited 03-27-2019 12:43 PM
@Vasil Michev here's a screenshot:
It's the same exact issue that Timo is reporting. It happens when opening Outlook while Microsoft teams windows 10 app is already open locally, otherwise it displays contacts just fine. I've actually tried to go in the settings of the Microsoft teams app now, and it seems that the Settings option "Register Teams as chat app for office" is what's causing the issue, unchecking that option makes all the contacts email addresses display properly.
03-27-2019 01:49 PM
03-28-2019 01:46 AM - edited 03-28-2019 01:48 AM
Microsoft Teams Version 1.2.00.4664 (64 bit). It was last updated on 21/03/2019.
04-08-2019 08:53 AM - edited 04-08-2019 08:54 AM
@Vasil Michev Can we get some more information? How do we contact the Microsoft Teams directly? This is obviously a bug and I'm having to tell people to disable the setting because of this issue, they aren't able to send emails to contacts outside of the organization as the saved email information is showing the sip: format
@Anthony Russell have you gotten some more information from the Microsoft Teams? I can't believe it's so hard to get anybody to take a look into this or to report a bug
04-09-2019 08:38 AM
04-09-2019 08:48 AM
Ours is also outside the US. As an Office365/Microsoft365 user, you should be able to start a support service request in the admin centre. We have not had much success with using this service as they always want to call you (which isn't always convenient) and remotely connect to the system, which is against our IT policy.
04-09-2019 09:00 AM
04-12-2019 09:12 AM
04-23-2019 11:47 AM
Just wanted to update that we have submitted a bug with the Teams product team to fix this issue. Its currently targeted for Q2 2019. When we get closer to a fix date I'll post back with more specifics.
04-30-2019 02:41 AM
05-01-2019 10:04 AM
@Jeremy Koch LOL, we are a very small office, and Teams is a new program on our computers that we use on a very limited basis. Mostly for lunch orders, :~).
Before people start to get used to the program and it becomes more integral, it needs to be working properly and playing well with other software that is integral to our operation. This will not be a great loss, and hopefully it will be temporary.
05-01-2019 05:27 PM
06-17-2019 07:40 AM
The fix is in Teams version 1.2.00.14217 and higher. That version is currently in Teams ring 3 which is to Beta users. Teams does not show when their builds will go to production but it should be soon. Its on the last ring before production.
07-02-2019 09:28 AM
@Anthony Russell I am seeing the same. I'm reaching out to the Teams Product Team to check on status. The bug still shows as fixed and maybe they have changed what build they want to flight the fix to. I'll update when I hear back.
07-09-2019 01:44 PM
@Anthony Russell I followed up about this issue and although I have not gotten a firm answer yet I do see the fix is flighted to Microsoft Internal (Ring 2) via build 1.2.00.17971. I am not sure if it is flighted beyond that version yet though. I'll update if I get more specifics but hopefully it will be in prod soon.
07-09-2019 02:21 PM
hi peeps, this has been fixed for a little while for us now.
we are running teams 1.2.00.17057 and
outlook build 1906 11727.20230
both apps are 32-bit versions
07-10-2019 01:09 AM
We are running Teams version 1.2.00.17057 and Outlook version 1902 (build 11328.20368) Semi-annual channel (Targeted) both 64-bit and we are still seeing this issue.
1906 is in the monthly release and not usually used by enterprise customers, but it has been confirmed that the issue is with Teams.
07-10-2019 08:03 AM
I still see the issue with Teams version 1.2.00.17057. The problem only appears for me with local contacts that I manually create. If I right click on a contact and add it to the Address Book I don't see it.
I can confirm that I see the issue fixed in Teams version 1.2.00.17971. This build is currently at Ring 2 Microsoft Internal. We probably have another couple weeks before this build gets to production.
07-31-2019 12:37 AM
Three weeks down the line and still no sign of the update. Teams did notify me today that it needed to refresh to install an update and I thought "finally!" but no, it still shows build 1.2.00.17057.
09-06-2019 06:48 AM