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SIP showing in email address in Outlook

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Anthony Russell
Contributor

After installing Teams, I'm seeing that all my external contacts in Outlook (People view) have SIP in front of their email address (e.g. sip:firstname.lasname@domain.com).

 

Obviously, when you click on the email address, it get populated to the new email message and Outlook shows this warning:

 

"We won't be able to deliver this message to sip:firstname.lastname@domain.com because the email address is no longer valid."

 

It is only showing this for external contacts (not on Teams) and opening the contact card shows the email address as correct. Uninstalling Teams corrects it.

 

Any idea anyone?

40 Replies
This is definitely a bug in Outlook as it seems to see this as the default email address. As users in my organisation who have Teams are not showing this, I opened up each external contact and placed a space in IM address field and it now showing the correct email address. Weird!!

@Anthony Russell have you found a way to fix this so that Outlook contacts work properly? When trying to reply to an email that contains external addresses it uses the sip address making the email undeliverable. It seems to happen only when outlook is opened while Microsoft teams is also open locally

Screenshots please? Which version/build of Outlook is that? Are you seeing the same thing Timo is reporting here: https://techcommunity.microsoft.com/t5/Outlook/Wrong-E-Mail-Adress-in-Contact-Card-shows-sip/m-p/389...

@Vasil Michev here's a screenshot: 

sipEmailContactOutlook.png

It's the same exact issue that Timo is reporting. It happens when opening Outlook while Microsoft teams windows 10 app is already open locally, otherwise it displays contacts just fine. I've actually tried to go in the settings of the Microsoft teams app now, and it seems that the Settings option "Register Teams as chat app for office" is what's causing the issue, unchecking that option makes all the contacts email addresses display properly.

This is exactly what I’m seeing. I’ll also do a screen shot and let you know what version I’m seeing this on. I do know it’s the semi-annual targeted update.

This is something to do with Teams and uninstalling it corrects the issue. If you edit the contacts a put a something in the IM field, even a space, then the emails address show correctly again.

Untitled.pngUntitled2.png

Microsoft Teams Version 1.2.00.4664 (64 bit). It was last updated on 21/03/2019.

@AlessandroM

A temporary fix is put something in the IM address field, even if it's just a space. But you will have to do it for every contact.

 

Untitled3.png

Hm, so does this happens for Contacts you have saved to your personal Contacts folder? 

@Vasil Michev 

 

Yes. The contacts in OWA are fine, so this seems to be down to Teams and the Outlook's people view.

 

GAL is fine. We also have an address book stored in a public folder and that does it too..

@Vasil Michev Can we get some more information? How do we contact the Microsoft Teams directly? This is obviously a bug and I'm having to tell people to disable the setting because of this issue, they aren't able to send emails to contacts outside of the organization as the saved email information is showing the sip: format

 

@Anthony Russell have you gotten some more information from the  Microsoft Teams? I can't believe it's so hard to get anybody to take a look into this or to report a bug

@AlessandroM

The one thing I have discovered on these channels, is that if it all goes quiet, then the bug is real because they don't tend to want to talk about it. The fix could be some time...

@AlessandroM is you can reproduce this, open a support case. I relayed the feedback from this thread, but since I seem to be unable to reproduce this behavior, I cannot drive the troubleshooting part.

How can I open a support case? The only thing I'm able to find is: https://microsoftteams.uservoice.com/forums/555103-public which is useless.

What steps have you tried to reproduce this behaviour? All it takes is installing microsoft teams and outlook, it will display the behavior by default. Make sure the setting for "use microsoft teams as chat for office" is enabled. Where is your office tenant located? Ours are outside the US, which might contribute to the bug

@AlessandroM 

Ours is also outside the US. As an Office365/Microsoft365 user, you should be able to start a support service request in the admin centre. We have not had much success with using this service as they always want to call you (which isn't always convenient) and remotely connect to the system, which is against our IT policy.

Just as a side thought... Would this have anything to do with redundant DNS entries
from being transferred from SFB?

@Anthony Russell we don't really have any special setup, this bug was straight out of the box after setting up a standard office365 subscription. I'm gonna try and contact the support of office directly, thanks for the help!

Good luck. I’ve been trying to get them to fix an issue with native sync on mobile, but they don’t seem to have clue.

Hi all,

 

Just wanted to update that we have submitted a bug with the Teams product team to fix this issue.  Its currently targeted for Q2 2019.  When we get closer to a fix date I'll post back with more specifics.  

I have this same problem too. i hope this gets fixed soon!

@Anthony Russell 

Seeing the same thing here  -this is horrible!

I know. I think this quite a big bug and thought it would have more of a priority than a promise of being fixed by the end of Q2. We used to use Sophos Antivirus and they had a bug that prevented Windows 10 PC’s from sleeping. They said it would take up to six months to fix, so we dropped them instantly.

@Gabe Bratton is there somewhere we can register to get an alert when this has been fixed?  I will be disconnecting my users from Teams until this problem has been resolved.

@LisaO i would be shutting your company down until this gets fixed...

If you change your view to "List" you can view contacts in their correct format. This is the only efficient workaround so far...

 

@Anthony Russell 

@Jeremy Koch LOL, we are a very small office, and Teams is a new program on our computers that we use on a very limited basis.  Mostly for lunch orders, :~).

 

Before people start to get used to the program and it becomes more integral, it needs to be working properly and playing well with other software that is integral to our operation.  This will not be a great loss, and hopefully it will be temporary. 

fair enough :)
teams is awesome though! it has seriously improved our internal communication and staff love it!

@Gabe Bratton HI Gabe, any updates? Thanks

@AlessandroM 

 

The fix is in Teams version 1.2.00.14217 and higher.  That version is currently in Teams ring 3 which is to Beta users.  Teams does not show when their builds will go to production but it should be soon.  Its on the last ring before production.  

Thank you Gabe, looking forward to getting it soon!

Still in beta ?

 

This bug is really disrupting my work.

@Gabe Bratton 

 

Teams was updated to version 1.2.00.17057 today and it's still broken.

 

¯\(°_o)/¯

@Anthony Russell I am seeing the same.  I'm reaching out to the Teams Product Team to check on status.  The bug still shows as fixed and maybe they have changed what build they want to flight the fix to.  I'll update when I hear back.

@Anthony Russell I followed up about this issue and although I have not gotten a firm answer yet I do see the fix is flighted to Microsoft Internal (Ring 2) via build 1.2.00.17971.  I am not sure if it is flighted beyond that version yet though.  I'll update if I get more specifics but hopefully it will be in prod soon.  

hi peeps, this has been fixed for a little while for us now.

we are running teams 1.2.00.17057 and 

outlook build 1906 11727.20230

both apps are 32-bit versions

We are running Teams version 1.2.00.17057 and Outlook version 1902 (build 11328.20368) Semi-annual channel (Targeted) both 64-bit and we are still seeing this issue.

 

1906 is in the monthly release and not usually used by enterprise customers, but it has been confirmed that the issue is with Teams.

@Anthony Russell  hmmmm well that may be the case, but i guess it's been fixed by the Office/Outlook team instead :)

@Anthony Russell 

 

I still see the issue with Teams version 1.2.00.17057.  The problem only appears for me with local contacts that I manually create.  If I right click on a contact and add it to the Address Book I don't see it.

 

I can confirm that I see the issue fixed in Teams version 1.2.00.17971.  This build is currently at Ring 2 Microsoft Internal.  We probably have another couple weeks before this build gets to production.

 

localcontactsip.png

Three weeks down the line and still no sign of the update. Teams did notify me today that it needed to refresh to install an update and I thought "finally!" but no, it still shows build 1.2.00.17057.

 

¯\(°_o)/¯

Updated to version 1.2.00.19260 this morning and it's finally fixed!

 

Hooray!!

It does indeed look like it's been fixed, it's been so long that I had even forgot about this!
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