11-01-2019 04:57 AM
11-01-2019 04:57 AM
I have been asked to see if it is possible to restore a deleted Teams team.
This the story so far:
I can see the team in the Teams admin center, but it is grayed out and has the follow error:
We can't load complete information about this team. Please refresh or try again after some time.
In the research I have done, if the group itself was deleted, I should be able to restore the group and it should bring back the Team. But in this case, the group still remains, it is just the team that is gone.
Is it possible that when the first admin restored the SharePoint site, that that brought back the group? But this process didn't fully restore everything?
11-01-2019 05:06 AM
11-01-2019 05:12 AM
I appreciate the quick reply. I did in fact come across this thread.
Unfortunately for us I believe that the original owner is no longer with the company.
I did try adding myself as an owner of the group to see if this made a difference, but no dice unfortunately.
I may need to open a ticket.
I would also like to get to the bottom of how the group was actually restored.
11-01-2019 05:19 AM
11-01-2019 05:47 AM
@Christopher Hoard, one thing I keep forgetting with the cloud is that things don't always happen in the time you expect them to.
I can wait longer. The most important piece (the SharePoint) is back, so I have some time.
I will definitely post back here if I find anything out. I have also reached out to the necessary people to try and get a break down of what the state of the group was when the SharePoint was restored. Since I wasn't involved from beginning, I don't know all the steps taken to this point.
Thank you again and I will report back if I find anything.
11-01-2019 02:41 PM
11-04-2019 03:18 AM
Just a quick update:
I have reached out to MS Support and am waiting for a response. Once I have additional details I will update here.
11-12-2019 05:37 AM
I have been in contact with support, they are not suggesting that one of the original owners needs to sign into Teams from a web browser and stay active in teams for up to 2 hours in order to trigger the restore.
I am waiting for one of the original owners to perform this action. I will report back if this works.
12-03-2019 11:30 AM
So far, it has not been resolved. I also can't seem to get Microsoft to respond to me.
We tried what they suggested, which was to have one of the original owners open Teams in an incognito tab in their browser and keep the window active for 2 hours straight.
This was done, but still the group has not been restored. And I also can't get Microsoft to respond to me so I don't really know what is going on at this point.
I will update though once I hear back from them.