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Recording phone call

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comgam
Occasional Contributor

Hi

 

we would like to test TEAMS as a phone call solution but for legal purpose we need to automatically record some of our lines

It seems it s not possible at the moment, is there a planned feature ? or a workaround ... 

 

thanks 

9 Replies
Hi @comgam,

AFAIK, compliant call recording can be acheived with Microsoft Teams but can only be achieved with Direct Routing. See article here:

https://docs.microsoft.com/en-us/MicrosoftTeams/direct-routing-plan

I have heard that Microsoft do intend to develop and introduce this feature at a later date for commercial customers via the standard Phone System and Call Plans; however it's not currently on the Microsoft 365 road map.

Hope that answers your question

Best, Chris
Also use uservoice and go vite for some of these requests! For example:

https://microsoftteams.uservoice.com/forums/555103-public/suggestions/19013110-audio-call-recording-...

Adam

thnks for the update

yes it seems this feature is not really planned  yet

 

but direct routing mean a 3rd part phone solution if i'm right and we want to have all in one (like Fuze or RingCentral for example) but TEAMS is great for collaboration but not ready for calls ...
Thanks Guillaume,

Yes - I understand completely. The point is that it is possible today to use Microsoft Teams for compliant call recording in the Direct Routing scenario. However, most organisations want to see it within Microsoft's phone system so they don't have to have Direct Routing. They want, as you say, all in one.

So it will be some time before this comes in. As Adam says, the uservoice will help but it is known that Microsoft have compliant call recording on their radar and hopefully this will be sooner rather than later. Some organisations are holding off on voice because of this. It was a big reason why many companies didn't go all in on Skype for Business.

Hope that clarifies.

Best, Chris
thanks for the very clear explanation !

++

@comgam Hi, we can provide compliant call recording for MS Teams. We have already rolled out a number of systems for teams with call recording, Please email andrew@infinitelcomms.co.uk and we can discuss your requirements further.

Hi @andrewinfinitel 

 

thanks noted !

 

@comgam No problem, we would be happy to build you a proof of concept free of charge. If you would like to discuss this further my email is andrew@infinitelcomms.co.uk

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