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Recently created Onenote tab won't open in iOS

%3CLINGO-SUB%20id%3D%22lingo-sub-148309%22%20slang%3D%22en-US%22%3ERecently%20created%20Onenote%20tab%20won't%20open%20in%20iOS%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-148309%22%20slang%3D%22en-US%22%3E%3CP%3EWe%20can't%20open%20OneNote%20notebooks%20created%20in%20Teams%20after%20the%20%3CA%20title%3D%22Make%20your%20users%20aware%20of%20the%20recent%20changes%20to%20OneNote%20in%20Microsoft%20Teams%22%20href%3D%22https%3A%2F%2Ftechcommunity.microsoft.com%2Ft5%2FMicrosoft-Teams%2FMake-your-users-aware-of-the-recent-changes-to-OneNote-in%2Fm-p%2F145270%23M10539%22%20target%3D%22_blank%22%3Erecent%20update%20of%20Teams%3C%2FA%3E%20(that%20made%20it%20possible%20to%20add%20existing%20notebooks%20to%20Teams)%20in%20the%20iOS%20app%20(updated%20January%2018).%20Instead%20of%26nbsp%3Bpointing%20to%20the%20OneNote%20app%20it%20sends%20us%20away%20to%20Safari%20and%20gives%20a%20suggestion%20%22open%20with...%22%20some%20other%20app.%20Is%20this%20a%20known%20error%3F%3C%2FP%3E%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%3CP%3EThe%20tabs%20can%20be%20open%20in%20the%20Android%20app%20(updated%20January%208)%3C%2Fimg%3E%20and%20from%20both%20app%20and%20browser%20on%20PC.%20Onenote%20tabs%20created%20earlier%20will%20open%20as%20expected.%3C%2FP%3E%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-LABS%20id%3D%22lingo-labs-148309%22%20slang%3D%22en-US%22%3E%3CLINGO-LABEL%3EMicrosoft%20Teams%3C%2FLINGO-LABEL%3E%3C%2FLINGO-LABS%3E%3CLINGO-SUB%20id%3D%22lingo-sub-393727%22%20slang%3D%22en-US%22%3ERe%3A%20Recently%20created%20Onenote%20tab%20won't%20open%20in%20iOS%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-393727%22%20slang%3D%22en-US%22%3ESame%20issue.%20Time%20to%20fix%20it.%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-172076%22%20slang%3D%22en-US%22%3ERe%3A%20Recently%20created%20Onenote%20tab%20won't%20open%20in%20iOS%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-172076%22%20slang%3D%22en-US%22%3E%3CP%3EWithout%20having%20done%20anything%2C%26nbsp%3Baccessing%20OneNote%20from%20Teams%20appears%20to%20be%20working%20for%20me%20now.%20I'll%20have%20to%20check%20the%20students%20tomorrow.%20What%20has%20changed%3F%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-172044%22%20slang%3D%22en-US%22%3ERe%3A%20Recently%20created%20Onenote%20tab%20won't%20open%20in%20iOS%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-172044%22%20slang%3D%22en-US%22%3E%3CP%3EWe've%20got%20either%20this%20issue%20or%20a%20very%20similar%20issue%20affecting%20some%20of%20our%20users.%3C%2FP%3E%0A%3CP%3EOn%20iOS%20devices%2C%20when%20some%20users%20tap%20Files%20%26amp%3B%20Tabs%20%26gt%3B%20OneNote%20they%20get%20jumped%20out%20to%20Safari%20and%20it%20tries%20to%20load%20the%20Class%20Notebook%20using%20this%20URL%20but%20they%20get%20a%20404%20error%3A%3C%2FP%3E%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%3CP%3E%3CA%20href%3D%22https%3A%2F%2Fxxxxxxxxx.sharepoint.com%2Fsites%2Fxxxxxxxxx%2FSiteAssets%2Fxxxxxxxxx%252520Notebook%2523section-id%3D%257B1-8F06DE8D-F7BE-4A4F-92D4-7E1F34E14A79%257D%26amp%3Bend%22%20target%3D%22_blank%22%20rel%3D%22nofollow%20noopener%20noreferrer%20noopener%20noreferrer%22%3Ehttps%3A%2F%2Fxxxxxxxxx.sharepoint.com%2Fsites%2Fxxxxxxxxx%2FSiteAssets%2Fxxxxxxxxx%252520Notebook%2523section-id%3D%257B1-8F06DE8D-F7BE-4A4F-92D4-7E1F34E14A79%257D%26amp%3Bend%3C%2FA%3E%3CBR%20%2F%3E%3CBR%20%2F%3EHowever%2C%20other%20users%20in%20the%20same%20team%20can%20tap%20the%20same%20link%20in%20Teams%20and%20it%20immediately%20opens%20OneNote%20and%20goes%20to%20the%20Notebook.%3CBR%20%2F%3E%3CBR%20%2F%3EAll%20users%20have%20the%20right%20permissions%20to%20access%20the%20Notebook%2C%20just%20Teams%20is%20handling%20the%20link%20differently%20for%20some%20users%20and%20it's%20not%20working%2C%20it's%20really%20strange.%20The%20users%20who%20can't%20access%20the%20Notebook%20via%20Teams%20can%20open%20the%20OneNote%20app%20and%20directly%20access%20the%20Notebook%20from%20there%20just%20fine!%3CBR%20%2F%3E%3CBR%20%2F%3EWe've%20tried%20the%20usual%20resetting%20of%20the%20apps%2C%20logging%20out%20and%20logging%20back%20in%20etc.%3C%2FP%3E%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-171074%22%20slang%3D%22en-US%22%3ERe%3A%20Recently%20created%20Onenote%20tab%20won't%20open%20in%20iOS%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-171074%22%20slang%3D%22en-US%22%3E%3CP%3ESince%20the%20OneNote%20update%20from%20last%20night%2C%20the%20old%20OneNote%20tabs%20won't%20open%20anymore%20too.%20It%20keeps%20getting%20worse...%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-171031%22%20slang%3D%22en-US%22%3ERe%3A%20Recently%20created%20Onenote%20tab%20won't%20open%20in%20iOS%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-171031%22%20slang%3D%22en-US%22%3E%3CP%3EYep%2C%20just%20hit%20that%20problem%20tonight.%20I%20work%20in%20education%20and%20need%20this%20to%20work%20as%20I%20have%20students%20relying%20on%20information%20an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Magnus Hedgården
New Contributor

We can't open OneNote notebooks created in Teams after the recent update of Teams (that made it possible to add existing notebooks to Teams) in the iOS app (updated January 18). Instead of pointing to the OneNote app it sends us away to Safari and gives a suggestion "open with..." some other app. Is this a known error?

 

The tabs can be open in the Android app (updated January 8) and from both app and browser on PC. Onenote tabs created earlier will open as expected.

 

 

11 Replies

Same issue - real pain!

we have the same problem; occurs under iOS only (iPhone and iPad)... very annoying error

Links from newly created tabs seem to be pointing to a 'different' OneNote or something. They have different icons!

20180222_105415174_iOS.png

 

 

When opening the newly created tab in Teams Online in Internet Explorer and then trying to open it in OneNote 2016 I get a (Dutch) error as well:

22-2-2018 11-59-38.png

The 'old' tabs still work.

 

Highlighted

seems to me it is a issue between desktop office 2016/13 version and App version

@Laurie Pottmeyer can someone take a look at this? 

@Deleted and @Laurie Pottmeyer: Any progress (or perhaps a response)? This is really killing for the adoption of Teams and OneNote at the moment.

I would suggest to create a support issue in your tenant. As i have not heard anything from other people who are experiencing this issue.

Yep, just hit that problem tonight. I work in education and need this to work as I have students relying on information and assessment distributed via OneNote. Hope someone can find a solution, I've certainly spent the last x number of hours trying to sort students out. Failed miserably.

Since the OneNote update from last night, the old OneNote tabs won't open anymore too. It keeps getting worse...

We've got either this issue or a very similar issue affecting some of our users.

On iOS devices, when some users tap Files & Tabs > OneNote they get jumped out to Safari and it tries to load the Class Notebook using this URL but they get a 404 error:

 

https://xxxxxxxxx.sharepoint.com/sites/xxxxxxxxx/SiteAssets/xxxxxxxxx%2520Notebook%23section-id=%7B1...

However, other users in the same team can tap the same link in Teams and it immediately opens OneNote and goes to the Notebook.

All users have the right permissions to access the Notebook, just Teams is handling the link differently for some users and it's not working, it's really strange. The users who can't access the Notebook via Teams can open the OneNote app and directly access the Notebook from there just fine!

We've tried the usual resetting of the apps, logging out and logging back in etc.

 

Without having done anything, accessing OneNote from Teams appears to be working for me now. I'll have to check the students tomorrow. What has changed?

Same issue. Time to fix it.
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