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Profile Picture doesn't show in Teams

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Mike Boehm
Regular Contributor

Howdy,

Most of our users have a profile picture setup that is the same between Outlook, o365, Teams etc.  However, today I noticed we have some users that don't have their profile picture showing in Teams.

 

They have one in Outlook and the same one shows in the Office 365 admin area when I open their user.  However, when I find the user in Teams, they have no photo and just their initials in the circle.  Since everything is Office 365 I'm assuming all the programs should be pulling from the same area and the same photo should be in all the app.  Does anyone know why Teams isn't showing their photo and how I can go about fixing this?

 

Thanks.

3 Replies

@Mike Boehm It can be a Cache issue if this is happening on Teams Client. Are you able to see pictures on the web version ?

I just tried from the Web version and it does look like I can see the photo.  This leads me to two questions:

  1. Is there a way I can clear the cache from the desktop app to force it to go redownload things?
  2. If I find someone that really doesn't have a photo, and I add one through our Exchange ECP site, how long should it take before I see that in the office admin users section and in team and such?

Thanks!

Hi!
First of all do a logout / login (not just close the application) this fixes most cache issues!
Otherwise:

https://blog.valeconsulting.co.uk/2018/09/28/clear-the-microsoft-teams-client-cache/amp/

Regarding the time it can vary a lot! But make sure to give it up to 24 hours!

Also see this blog:

http://www.matthewjbailey.com/solved-microsoft-teams-profile-picture-not-showing/

Adam
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