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Problems with chat calls on Chrome?

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Highlighted
Robin Nilsson
Regular Contributor

It's not something I use a lot, but I was testing using Teams in Chrome, chatting with someone and clicking the phone icon to start a call. I get

 

'try a different browser - this feature isn't available....... try Edge or Chrome......'

 

Um, I'm in Chrome. I updated Chrome to Version 73.0.3683.75 (Official Build) (64-bit) and it still didn't work.

Signed out/in and it still doesn't work. What else should I check?

What happened to calling in Chrome? Is that not a thing anymore?

It does work in Edge. And the Win10 app. 

20 Replies
Solution

Updated to latest chrome build. 72 worked fine, soon as I updated to 73 it messed up. Most likely Chrome goofed this one up, but I passed the word on about it, It's most likely a known issue but wouldn't hurt to put a support ticket in as well if you guys utilize browser version much. 

Thanks Adam/Chris. Wish forum allowed multiple bests posts  

Adam, I voted fore the user voice you found, so thanks for that. 

Chris, thanks for confirming versions and passing on the info. I’ll put in a ticket tomorrow so MS can add to the count. 

If we had been live this would have been a real problem, since many of our users would have been on virtual desktops without an app to fall back on, and asking them to use Edge. Would have been difficult. (Edge? What’s Edge? Oh, the browser with the e of a different color that we never use?).

Will stick a task in my rollout plan to test browser functionality. 

Well in this case doesn’t seem to be Teams fault. They must have changed the user strings or something it uses in Chrome so only way I can see to mitigate something like this would be to keep your pc’s from updating Chrome somehow. This Chrome update just released, but you would think the Teams testing teams have access and test betas as they come out but Guess either beta didn’t have this or they missed this particular test :).

Anyway, hopefully Microsoft or Google kick out a fix soon.
Ok Robin, found out what is going on, because I did the same thing in my testing. Chrome can only make calls via Group chat or Meetings and that's how it's always been, the update actually didn't affect it, you might be trying a one to one call via Chrome and it's not working.

Microsoft is working on enabling this at some point, but current expected behavior is chrome calling to only work in group(meeting) calls.

Let me know if you have any questions!

Wow, thanks for taking the time to check. I could swear I've done it in Chrome before, but... oh well. Good to know. We still aren't live but I'm juggling a few 'issues' wondering when they're going to hit - before or after our live. 

Hmm, maybe I could give a teams license to 'Company Eavesdropper' and always invite them :)

LOL! I guess you could do that :). I don't think the Chrome updates for that are too far out, but we thought the same for some other items we've been patiently waiting for. I thought the same myself with the calling via chrome, but I've always joined meetings via browser as test etc. So doesn't surprise me that I never noticed 1to1 calling not working.

Hoping for a quick release on this!

I've been using Chrome for calling for a while now, when working in multiple tenants or multiple test accounts I need that. I used the Linux way to be able to use calling in Chrome, fooling Teams servers that Chrome is a Edge browser, works perfect for tech people but maybe not a good solution for end users.

 

https://techcommunity.microsoft.com/t5/Microsoft-Teams/TEAMS-and-LINUX-The-Future-is-Now/td-p/251876

 

Are you aware of any obvious limitation using the extension

https://chrome.google.com/webstore/detail/enable-teams-calling/ifgnnjhhfdpjpjokajkolhioakajhidc

 

I have installed using Chrome 75.0.x running Ubuntu and I appear to be able to make audio calls and share my desktop?

 

@Linus Cansby 

They have released Video and screensharing support in Chrome since these posts for meetings. They are still working on 1to1 calling last I checked, but for meetings you can use Chrome.
And I just tested meetings in Edge Chromium and it works! Well, it works better in Dev than in Canary - in Canary the PowerPoint menu to advance slides/stop presenting doesn't always pop up when it should, but Yay!

I assume the extension is still required?

https://chrome.google.com/webstore/detail/enable-teams-calling/ifgnnjhhfdpjpjokajkolhioakajhidc

 

Or should we expect native support in Chrome?

 

@Robin Nilsson 

@Paul Mitchell It's native support. 

That's Great, so as far as meeting are concerned, a Linux user running the latest version of Google Chrome has the same functionality as a Windows user without installing any Chrome extensions?
We expect 1:1 call support to come online at some point in the future?
Mostly full functionality I’m sure there’s a couple little things here and there however the one the one calling support should be soon I would Not expect too much longer since it’s technically the same technology
Excellent, this is the news the majority of my Devs have been waiting for and something I have been promising for the last 12 months.
Try Chrome extensions, plugins
why it's pointless, and never really worked that good if at all .

We had a test meeting this morning using Chrome without any extensions and it just worked.  We will now start pilot testing the functionality and see how it goes.@Chris Webb 

Oop programme en kenmerke en verwyder Krome of terugstel na die verstekherinstalleer sal hierdie probleem regmaak
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