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Problem with switching teams from one account to another

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Aleksandr_Andruschenko
New Contributor

I have a primary account in my company's tenant, there is secondary account in the customer's tenant account, there is also a guest account for a primary account in customers tenant. I have to switch between all 3 frequently.

 

There are multiple issues that I'm facing with switching between accounts

1. The first problem is when I'm trying to switch from the primary account to guest account in most cases it does not switch the org but instead trying to join me to the random meeting. It doesn't matter if I choose to join or close the meeting - teams crash and restarts back to the secondary account/customers tenant.

2. When I signed in under the secondary account in customers tenant and trying to join to meeting from the primary account it tries to switch the org, then teams crash and restarts with a secondary account again and again.

3. Overall switch account and sign in the process takes so much time and super slow.

4. By some reason, teams cached my secondary account, but I have to sign in again and again for my own account and it keeps asking for a login and pwd and unable to cache my primary credentials.

 

2 Replies
The switching is not ideal, but it shouldn’t crash! Check the Teams logs or just try to do a reinstall!

I’d also suggest you use separate browser profiles for each account except your primary one! There’s also other alternatives as creating web apps with chrome or edge chromium Etc! There are previous posts about this topic!!

Adam

@adam deltinger  You might be rigth - the client is not crashing, but it looks like a crash and restart :) Here What I see in the errors in the log  when trying to switch the org for the primary account:

Tue Jun 04 2019 13:51:28 GMT-0700 (Pacific Daylight Time) <27440> -- error -- SSO: ssoerr - (Context) Unable to retrieve logged in user UPN. Error: Error: ADAL error: 0x534 
warning -- No saved context found to resume from.
Tue Jun 04 2019 13:51:28 GMT-0700 (Pacific Daylight Time) <27440> -- warning -- No saved context found. Creating a new context.
Tue Jun 04 2019 13:51:28 GMT-0700 (Pacific Daylight Time) <27440> -- error -- SSO: ssoerr - (Context) Unable to retrieve logged in user UPN. Error: Error: ADAL error: 0x534
2019 13:51:29 GMT-0700 (Pacific Daylight Time) <27440> -- error -- ADAL: Incorrect values. IDP:false;ISS:true;Config:72f988bf-86f1-41af-91ab-2d7cd011db47

The same works fine in a browser - this is how I workaround it now.

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