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AngelikaCz
Occasional Contributor

Hi, we have problem installing Teams on one of the computers. The error message is below, does anyone know what can be the reason?

Issue.png

6 Replies
Hi!

I would like to see the rest of that second last row!

Adam
To follow up on Adam, which desktop client did you download and are trying to run from here

https://teams.microsoft.com/downloads

Best, Chris

@Christopher Hoard @adam deltinger hi sorry for late reply, attached the whole error message. It was done on Windows 7 Enterprise (Version 6.1)

Solution

@AngelikaCz you are installing the x64 version of Teams on an x32 install of Windows, this isn't possible and hence the failure. If you follow the link that @Christopher Hoard provided it should default to the correct version, or you can press Other Options and download the x32 Windows version specifically.

 

Indeed! You can now read in the log that the OS is not compliant to the version you are trying to install!

thank you all, it works now :)

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