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Problem when sending chat from Teams to Skype for Business

%3CLINGO-SUB%20id%3D%22lingo-sub-325601%22%20slang%3D%22en-US%22%3EProblem%20when%20sending%20chat%20from%20Teams%20to%20Skype%20for%20Business%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-325601%22%20slang%3D%22en-US%22%3E%3CP%3EHi!%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EWe%20have%20a%20problem%20with%20chat%20messages%20initiated%20from%20Teams%20(user%20with%20Teams%20Only%20mode)%20to%20Skype%20for%20business%20(user%20with%20Skype%20for%20Business%20mode)%20not%20being%20received%20in%20SfB.%20Calling%20and%20video%20is%20working.%20The%20receiver%20gets%20an%20email%20a%20few%20minutes%20later%20that%20a%20message%20was%20sent%20to%20her%20in%20Teams.%20The%20user%20has%20never%20used%20Teams%20and%20has%20no%20license.%20Sending%20from%20SfB%20to%20Teams%20for%20the%20same%20user%20is%20working.%20The%20Org-wide%20setting%20is%20Island%20mode%20with%20some%20users%20having%20set%20user%20settings%20(Only%20mode).%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EHas%20anyone%20experienced%20something%20similar%3F%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-LABS%20id%3D%22lingo-labs-325601%22%20slang%3D%22en-US%22%3E%3CLINGO-LABEL%3EMicrosoft%20Teams%3C%2FLINGO-LABEL%3E%3C%2FLINGO-LABS%3E%3CLINGO-SUB%20id%3D%22lingo-sub-356169%22%20slang%3D%22en-US%22%3ERe%3A%20Problem%20when%20sending%20chat%20from%20Teams%20to%20Skype%20for%20Business%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-356169%22%20slang%3D%22en-US%22%3EHi!%20We%20only%20have%20set%20SfBOnly%20for%20users%20who%20actually%20don't%20have%20a%20Teams%20license%20at%20all%20so%20they%20don't%20notice%20any%20difference.%20For%20new%20users%20requesting%20a%20Teams%20license%20we%20switch%20them%20over%20to%20TeamsOnly%20and%20users%20who%20had%20a%20Teams%20license%20prior%20to%20our%20early%20adopters%20program%20are%20currently%20running%20in%20Island%20mode%20but%20will%20be%20switched%20over%20to%20TeamsOnly%20coming%20weekend%20(with%20the%20possibility%20to%20opt-out%20to%20SfBOnly%20instead).%20The%20main%20complaint%20is%20regarding%20meetings%20and%20screen%20sharing%20between%20Skype%20and%20Teams%20but%20it%20seems%20to%20have%20settled%20the%20last%20couple%20of%20days.%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-354926%22%20slang%3D%22en-US%22%3ERe%3A%20Problem%20when%20sending%20chat%20from%20Teams%20to%20Skype%20for%20Business%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-354926%22%20slang%3D%22en-US%22%3E%3CP%3E%3CSPAN%3EI%20would%20be%20interested%20to%20hear%20what%20you%20and%20your%20users%20say%20about%20'SfB%20Only'%20mode%3C%2FSPAN%3E.%20Please%20do%20share%20your%20results.%20We%20have%20not%20tried%20'SfB%20Only'%20mode.%20MS%20automatically%20put%20our%20org%20wide%20setting%20to%20'Islands'%20and%20we%20have%20left%20it%20alone.%20We%20have%20several%20pilots%20and%20they%20remain%20in%20'Islands'%20mode%20with%20strict%20instructions%20to%20only%20use%20Teams%20with%20others%20in%20their%20pilot%20%5Buse%20Skype%20for%20everything%20else%2C%20as%20before%5D%20I%20put%20myself%20in%20'Teams%20Only'%20mode%20and%2C%20as%20i%20commented%20earlier%2C%20i%20see%20misleading%20info%20about%20'Johnny%20has%20switched%20to%20Teams'%20and%20also%20the%20irritating%20Teams%20marketing%20mails%20('You're%20missing%20out!%20Switch%20to%20Teams')%20that%20MS%20is%20generating.%20Teams%20only%20is%20working%20well%20for%20me.%20I%20just%20tell%20others%20to%20send%20the%20Skype%20invite%2C%20since%20all%20i%20can%20create%20is%20a%20Teams%20meeting%20(note%20to%20MS%3A%20my%20Outlook%20client%20still%20shows%20the%20Skype%20add-in%20even%20though%20I%20am%20Teams%20Only!)%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-353113%22%20slang%3D%22en-US%22%3ERe%3A%20Problem%20when%20sending%20chat%20from%20Teams%20to%20Skype%20for%20Business%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-353113%22%20slang%3D%22en-US%22%3E%3CP%3EDo%20you%20guys%20have%20any%20experience%20in%20having%20SfBOnly%20mode%20as%20org-wide%20setting%20and%20Island%20mode%20for%20those%20trying%20out%20Teams%3F%20We%20currently%20have%20set%20those%20users%20to%20TeamsOnly%20but%20get%20a%20lot%20of%20feedback%20that%20it%20is%20to%20many%20drawbacks%20in%20using%20TeamsOnly%20since%20most%20users%20are%20still%20only%20in%20Skype.%20If%20we%20would%20change%20to%20Island%20mode%20for%20the%20test%20users%2C%20would%20we%20still%20get%20the%20same%20issues%20as%20we%20had%20when%20we%20had%20org-wide%26nbsp%3B%20setting%20set%20to%20Island%20mode%3F%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-326523%22%20slang%3D%22en-US%22%3ERe%3A%20Problem%20when%20sending%20chat%20from%20Teams%20to%20Skype%20for%20Business%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-326523%22%20slang%3D%22en-US%22%3E%3CP%3EIf%20we%20change%20from%20Island%20to%20Skype%20for%20Business%20only%20in%20org-wide%20settings%20will%20the%20users%20who%20have%20no%20Teams%20license%20and%20have%20never%20used%20Teams%20notice%20any%20difference%3F%20For%20the%20few%20that%20have%20used%20Teams%20we%20plan%20to%20set%20Island%20mode%20per-user%20first%2C%20communicate%20the%20change%20and%20then%20change%20to%20Teams%20only%20mode.%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-326438%22%20slang%3D%22en-US%22%3ERe%3A%20Problem%20when%20sending%20chat%20from%20Teams%20to%20Skype%20for%20Business%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-326438%22%20slang%3D%22en-US%22%3EThanks%20for%20your%20response!%20I%20am%20now%20in%20the%20process%20of%20preparing%20for%20changing%20the%20default%20setting%20to%20SfBOnly%20and%20setting%20Island%20mode%20for%20the%20Teams%20users%20(since%20we%20have%20not%20communicated%20to%20them%20about%20TeamsOnly).%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-326431%22%20slang%3D%22en-US%22%3ERe%3A%20Problem%20when%20sending%20chat%20from%20Teams%20to%20Skype%20for%20Business%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-326431%22%20slang%3D%22en-US%22%3EPar%2C%20i%20am%20seeing%20the%20same%20behavior%20where%20the%20Teams%20client%20is%20falsely%20informing%20me%20that%20%22John%20has%20switched%20to%20Teams.%20Start%20a%20new%20chat%22%20When%20John%20has%20NOT%20switched%20to%20Teams.%20Teams%20is%20not%20even%20enabled%20for%20John.%20This%20is%20maddening%20from%20my%20point%20of%20view%20and%20could%20cause%20so%20much%20FUD%20(Fear%2C%20Uncertainty%20%26amp%3B%20Doubt)%20during%20a%20rollout.%20For%20me%20it%20is%20a%20total%20blocker%20until%20MS%20fixes%20this.%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-326430%22%20slang%3D%22en-US%22%3ERe%3A%20Problem%20when%20sending%20chat%20from%20Teams%20to%20Skype%20for%20Business%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-326430%22%20slang%3D%22en-US%22%3E%3CP%3EI%20did%20update%20the%20policies%20for%20an%20user%20through%20Powershell%20to%20SfBOnly.%20Even%20when%20I%20initiate%20the%20chat%20from%20that%20user%20in%20Skype%20when%20receiving%20the%20message%20in%20Teams%20it%20states%20that%20the%20user%20is%20available%20in%20Teams%20and%20suggest%20to%20start%20a%20Teams%20chat%20instead.%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-326402%22%20slang%3D%22en-US%22%3ERe%3A%20Problem%20when%20sending%20chat%20from%20Teams%20to%20Skype%20for%20Business%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-326402%22%20slang%3D%22en-US%22%3EThank%20you!%20The%20plan%20is%20to%20stop%20having%20Island%20mode%20but%20for%20this%20pilot%20I%20just%20wanted%20to%20try%20with%20a%20few%20users.%20Will%20try%20to%20set%20it%20with%20Powershell%20instead.%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-325775%22%20slang%3D%22en-US%22%3ERe%3A%20RE%3A%20Problem%20when%20sending%20chat%20from%20Teams%20to%20Skype%20for%20Business%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-325775%22%20slang%3D%22en-US%22%3ECurrently%20you%20can%20access%20Teams%20still%20if%20set%20to%20Skype%20only%2C%20but%20they%20were%20supposed%20to%20updated%20it%20so%20it%20locks%20Teams%20out%20just%20like%20it%20locks%20skype%20down%20when%20set%20to%20Teams%20Only%20at%20some%20point.%20%3CBR%20%2F%3E%3CBR%20%2F%3EAs%20for%20chat%2C%20you%20use%20existing%20chats%20the%20probably%20will%20go%20to%20Teams%20and%20you%20have%20to%20do%20new%20chat%20and%20pick%20the%20Skype%20For%20Business%20user%20out%20to%20send%20via%20Skype%20client%20since%20you%20already%20have%20some%20Teams%20chats%20initiated.%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-325765%22%20slang%3D%22en-US%22%3ERE%3A%20Problem%20when%20sending%20chat%20from%20Teams%20to%20Skype%20for%20Business%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-325765%22%20slang%3D%22en-US%22%3EThe%20environment%20I%20support%20has%20Skype4B%20on-prem...while%20we%20piloted%20teams...I%20set%20teams%20upgrade%20to%20Islands%20Mode.%20If%20I%20change%20the%20Teams%20upgrade%20for%20the%20org%20to%20Skype%20Only%20can%20users%20that%20have%20already%20been%20licensed%20for%20Teams%20still%20use%20Teams%3F%20What%20about%20the%20prior%20chat%20history%20in%20Teams.%20The%20P2P%20chat%20was%20between%20users%20on%20Teams%20when%20set%20in%20islands%20mode.%20If%20a%20chat%20is%20initiated%20in%20Teams%20after%20changing%20the%20org%20to%20skypeonly%2C%20will%20then%20imply%20that%20the%20recipient%20even%20though%20licensed%20for%20teams%20will%20receive%20the%20chat%20to%20their%20skype4b%20client%3F%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-325633%22%20slang%3D%22en-US%22%3ERe%3A%20Problem%20when%20sending%20chat%20from%20Teams%20to%20Skype%20for%20Business%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-325633%22%20slang%3D%22en-US%22%3EAgree%20with%20%3CA%20href%3D%22https%3A%2F%2Ftechcommunity.microsoft.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F869%22%20target%3D%22_blank%22%3E%40Chris%20Webb%3C%2FA%3E.%3CBR%20%2F%3E%3CBR%20%2F%3ERecommend%20reading%20this%20article%3CBR%20%2F%3E%3CBR%20%2F%3E%3CA%20href%3D%22https%3A%2F%2Fregarding365.com%2Fbewar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Par Linderoth
Contributor

Hi!

 

We have a problem with chat messages initiated from Teams (user with Teams Only mode) to Skype for business (user with Skype for Business mode) not being received in SfB. Calling and video is working. The receiver gets an email a few minutes later that a message was sent to her in Teams. The user has never used Teams and has no license. Sending from SfB to Teams for the same user is working. The Org-wide setting is Island mode with some users having set user settings (Only mode).

 

Has anyone experienced something similar?

12 Replies
You really need to get off island mode now if you plan on doing interop it causes headaches. Also the GUI doesn’t seem to set people correctly to their modes from what I’ve been seeing. You’ll want to switch the Skype only user back to org setting and then set it with powershell and see if it works. You also might want to consider turning your org to Skype only mode and moving users to teams only as they convert.
Agree with @Chris Webb.

Recommend reading this article

https://regarding365.com/beware-of-the-island-understanding-teams-and-skype-coexistence-modes-300bcf...

Have users either in SkypeOnly or TeamsOnly. Islands causes issues with the messaging experience. It's a recurring theme on the Tech Community.

Best, Chris
The environment I support has Skype4B on-prem...while we piloted teams...I set teams upgrade to Islands Mode. If I change the Teams upgrade for the org to Skype Only can users that have already been licensed for Teams still use Teams? What about the prior chat history in Teams. The P2P chat was between users on Teams when set in islands mode. If a chat is initiated in Teams after changing the org to skypeonly, will then imply that the recipient even though licensed for teams will receive the chat to their skype4b client?
Currently you can access Teams still if set to Skype only, but they were supposed to updated it so it locks Teams out just like it locks skype down when set to Teams Only at some point.

As for chat, you use existing chats the probably will go to Teams and you have to do new chat and pick the Skype For Business user out to send via Skype client since you already have some Teams chats initiated.
Thank you! The plan is to stop having Island mode but for this pilot I just wanted to try with a few users. Will try to set it with Powershell instead.

I did update the policies for an user through Powershell to SfBOnly. Even when I initiate the chat from that user in Skype when receiving the message in Teams it states that the user is available in Teams and suggest to start a Teams chat instead.

Par, i am seeing the same behavior where the Teams client is falsely informing me that "John has switched to Teams. Start a new chat" When John has NOT switched to Teams. Teams is not even enabled for John. This is maddening from my point of view and could cause so much FUD (Fear, Uncertainty & Doubt) during a rollout. For me it is a total blocker until MS fixes this.
Thanks for your response! I am now in the process of preparing for changing the default setting to SfBOnly and setting Island mode for the Teams users (since we have not communicated to them about TeamsOnly).

If we change from Island to Skype for Business only in org-wide settings will the users who have no Teams license and have never used Teams notice any difference? For the few that have used Teams we plan to set Island mode per-user first, communicate the change and then change to Teams only mode.

Do you guys have any experience in having SfBOnly mode as org-wide setting and Island mode for those trying out Teams? We currently have set those users to TeamsOnly but get a lot of feedback that it is to many drawbacks in using TeamsOnly since most users are still only in Skype. If we would change to Island mode for the test users, would we still get the same issues as we had when we had org-wide  setting set to Island mode?

I would be interested to hear what you and your users say about 'SfB Only' mode. Please do share your results. We have not tried 'SfB Only' mode. MS automatically put our org wide setting to 'Islands' and we have left it alone. We have several pilots and they remain in 'Islands' mode with strict instructions to only use Teams with others in their pilot [use Skype for everything else, as before] I put myself in 'Teams Only' mode and, as i commented earlier, i see misleading info about 'Johnny has switched to Teams' and also the irritating Teams marketing mails ('You're missing out! Switch to Teams') that MS is generating. Teams only is working well for me. I just tell others to send the Skype invite, since all i can create is a Teams meeting (note to MS: my Outlook client still shows the Skype add-in even though I am Teams Only!)

Hi! We only have set SfBOnly for users who actually don't have a Teams license at all so they don't notice any difference. For new users requesting a Teams license we switch them over to TeamsOnly and users who had a Teams license prior to our early adopters program are currently running in Island mode but will be switched over to TeamsOnly coming weekend (with the possibility to opt-out to SfBOnly instead). The main complaint is regarding meetings and screen sharing between Skype and Teams but it seems to have settled the last couple of days.
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