Home

Please help me te delete organization in Teams free edition.

%3CLINGO-SUB%20id%3D%22lingo-sub-294456%22%20slang%3D%22en-US%22%3EPlease%20help%20me%20te%20delete%20organization%20in%20Teams%20free%20edition.%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-294456%22%20slang%3D%22en-US%22%3E%3CP%3EHello%2C%20I%20couldn't%20delete%20organization%20in%20Teams%20free%20edition%20by%20myself.%3CBR%20%2F%3EHelp%20me%2C%20please.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EI%20have%20called%20the%20phone%200800-666-802%20and%20was%20replied%20that%20I%20can%20put%20forward%20here.%3CBR%20%2F%3EI%20need%20to%20delete%20the%20organization%20created%20by%20myself%2C%20but%20not%20the%20one%20be%20invited.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EThanks.%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-LABS%20id%3D%22lingo-labs-294456%22%20slang%3D%22en-US%22%3E%3CLINGO-LABEL%3Edelete%3C%2FLINGO-LABEL%3E%3C%2FLINGO-LABS%3E%3CLINGO-SUB%20id%3D%22lingo-sub-391329%22%20slang%3D%22en-US%22%3ERe%3A%20Please%20help%20me%20te%20delete%20organization%20in%20Teams%20free%20edition.%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-391329%22%20slang%3D%22en-US%22%3E%3CP%3EOkay%20I've%20been%20working%20on%20this%20a%20week%20now%20and%20after%20two%20support%20cases%20and%20hours%20on%20the%20phone%20being%20transferred%20all%20over%20the%20place%2C%20I%20have%20the%20steps%20needed%20to%20delete%20the%20Teams%20free%20edition%20subscription%3A%3C%2FP%3E%3COL%3E%3CLI%3EFollow%20the%20instructions%20in%20step%201%20here%3A%26nbsp%3B%3CA%20href%3D%22https%3A%2F%2Fsupport.office.com%2Fen-ie%2Farticle%2Fdelete-your-teams-free-organization-2c28cfcf-3fbf-497c-938f-8815a8f6a6b9%22%20target%3D%22_blank%22%20rel%3D%22noopener%20noreferrer%20noopener%20noreferrer%22%3Ehttps%3A%2F%2Fsupport.office.com%2Fen-ie%2Farticle%2Fdelete-your-teams-free-organization-2c28cfcf-3fbf-497c-938f-8815a8f6a6b9%3C%2FA%3E%3C%2FLI%3E%3CLI%3EInstead%20of%20calling%20in%20for%20step%202%2C%20open%20up%20Edge%20(Chrome%20won't%20work%20yet%20for%20these%20steps!)%3C%2FLI%3E%3CLI%3EGo%20to%26nbsp%3B%3CA%20href%3D%22https%3A%2F%2Fadmin.microsoft.com%2FAdminPortal%2FHome%23%2Fhomepage%22%20target%3D%22_blank%22%20rel%3D%22noopener%20noreferrer%20noopener%20noreferrer%22%3Ehttps%3A%2F%2Fadmin.microsoft.com%2FAdminPortal%2FHome%23%2Fhomepage%3C%2FA%3E%3C%2FLI%3E%3CLI%3ESign%20in%20with%20your%20Teams%20admin%20account%20(admin%40%5Borgname%5D.onmicrosoft.com)%3COL%3E%3CLI%3EReset%20your%20password%20if%20you've%20never%20signed%20in%20with%20that%20account%20yet%3C%2FLI%3E%3C%2FOL%3E%3C%2FLI%3E%3CLI%3EClick%20the%20%22Try%20the%20preview%22%20toggle%20switch%20in%20the%20upper-right%20corner%3C%2FLI%3E%3CLI%3EClick%20Billing%20-%26gt%3B%20Products%20%26amp%3B%20Services%3C%2FLI%3E%3CLI%3EIf%20your%20subscription%20isn't%20listed%20try%20toggling%20the%20%22Subscription%20status%22%20filter%20to%20%22All%22%3C%2FLI%3E%3CLI%3EYou%20should%20see%20%22Microsoft%20Teams%20(free)%20Trial%22%20or%20something%20like%20that.%20Click%20Delete%20under%20the%20%22Settings%20%26amp%3B%20Actions%22%20group%20on%20the%20right%3C%2FLI%3E%3CLI%3EYour%20subscription%20will%20be%20deleted%20in%203%20days%20(no%20way%20that%20I%20found%20to%20make%20it%20go%20faster)%3C%2FLI%3E%3C%2FOL%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-325683%22%20slang%3D%22en-US%22%3ERe%3A%20Please%20help%20me%20te%20delete%20organization%20in%20Teams%20free%20edition.%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-325683%22%20slang%3D%22en-US%22%3E%3CP%3E%3CSPAN%3EI%20spent%204%20hours%20speaking%20to%2016%20people%2C%20not%20one%20person%20was%20able%20to%20help%20and%20the%20just%20passed%20me%20from%20one%20support%20team%20to%20the%20next%2C%20most%20of%20them%20have%20never%20heard%20of%20teams.%3C%2FSPAN%3E%3CBR%20%2F%3E%3CBR%20%2F%3E%3CSPAN%3EThis%20is%20just%20appalling%20support%20and%20could%20actually%20be%20breaking%20GDPR%20laws%3F%3C%2FSPAN%3E%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-320681%22%20slang%3D%22en-US%22%3ERe%3A%20Please%20help%20me%20te%20delete%20organization%20in%20Teams%20free%20edition.%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-320681%22%20slang%3D%22en-US%22%3EThanks%20Eva%2C%3CBR%20%2F%3E%3CBR%20%2F%3EThis%20is%20regarding%20Teams%20Free%20Edition%20-%20so%20you%20wouldn't%20need%20to%20reject%20paying%20for%20anything%20as%20you%20are%20not%20being%20charged%20for%20anything!%20Don't%20think%20it%20would%20work%20in%20this%20case!%3CBR%20%2F%3E%3CBR%20%2F%3EBest%2C%20Chris%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-320677%22%20slang%3D%22en-US%22%3ERe%3A%20Please%20help%20me%20te%20delete%20organization%20in%20Teams%20free%20edition.%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-320677%22%20slang%3D%22en-US%22%3EHi%20Chris!%20What%20if%20just%20reject%20the%20paying%20for%20a%20tenant%3F%20I%20think%20it%E2%80%99s%20a%20hard%20but%20effective%20way...%3CBR%20%2F%3EGreets%2C%20Eva%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-295186%22%20slang%3D%22en-US%22%3ERe%3A%20Please%20help%20me%20te%20delete%20organization%20in%20Teams%20free%20edition.%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-295186%22%20slang%3D%22en-US%22%3EHi%20Kay%2C%3CBR%20%2F%3E%3CBR%20%2F%3EIf%20all%20other%20options%20are%20out%2C%20I%20would%20advise%20raising%20it%20online%20in%20this%20forum%20here%20which%20is%20being%20suggested%20by%20Microsoft%20Support%3CBR%20%2F%3E%3CBR%20%2F%3E%3CA%20href%3D%22https%3A%2F%2Fanswers.microsoft.com%2Fen-us%2Fmsoffice%2Fforum%2Fmsoffice_o365admin-mso_teams-mso_o365b%2Fdelete-teams-free-org%2F31a969a8-3847-4794-9095-93354d1264f9%22%20target%3D%22_blank%22%20rel%3D%22noopener%20noreferrer%20noopener%20noreferrer%22%3Ehttps%3A%2F%2Fanswers.microsoft.com%2Fen-us%2Fmsoffice%2Fforum%2Fmsoffice_o365admin-mso_teams-mso_o365b%2Fdelete-teams-free-org%2F31a969a8-3847-4794-9095-93354d1264f9%3C%2FA%3E%3CBR%20%2F%3E%3CBR%20%2F%3EOr%20raise%20it%20as%20a%20new%20issue.%3CBR%20%2F%3E%3CBR%20%2F%3EI%20would%20also%20contact%20the%20Microsoft%20Taiwan%20number%20again%20and%20state%20that%20the%20following%20official%20Microsoft%20article%20states%20that%20Microsoft%20need%20to%20deal%20with%20this%20and%20delete%20it.%3CBR%20%2F%3E%3CBR%20%2F%3E%3CA%20href%3D%22https%3A%2F%2Fsupport.office.com%2Fen-us%2Farticle%2FDelete-your-Teams-free-organization-2c28cfcf-3fbf-497c-938f-8815a8f6a6b9%22%20target%3D%22_blank%22%20rel%3D%22noopener%20noreferrer%20noopener%20noreferrer%22%3Ehttps%3A%2F%2Fsupport.office.com%2Fen-us%2Farticle%2FDelete-your-Teams-free-organization-2c28cfcf-3fbf-497c-938f-8815a8f6a6b9%3C%2FA%3E%3CBR%20%2F%3E%3CBR%20%2F%3EI%20am%20very%20sorry%20Kay%20but%20apart%20from%20directing%20to%20Microsoft%20in%20this%20case%20there%20is%20little%20more%20this%20community%20can%20do.%20Microsoft%20state%20that%20it%20needs%20to%20be%20their%20support%20which%20removes%20it.%3CBR%20%2F%3E%3CBR%20%2F%3EI%20hope%20I%20have%20answered%20your%20question.%20If%20I%20have%2C%20please%20like%20and%20mark%20as%20the%20solution.%20I%20look%20forward%20to%20helping%20you%20again%20in%20the%20future.%3CBR%20%2F%3E%3CBR%20%2F%3EBest%2C%20Chris%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-295178%22%20slang%3D%22en-US%22%3ERe%3A%20Please%20help%20me%20te%20delete%20organization%20in%20Teams%20free%20edition.%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-295178%22%20slang%3D%22en-US%22%3E%3CP%3EHi%2C%20Chris%2C%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EThe%20post%20you%20give%20I've%20read%20before%20asking%20this%20question.%20It%20couldn't%20solve%20my%20question.%3C%2FP%3E%3CP%3EBy%20the%20way%2C%20I%20forgot%20to%20tell%20you%20that%20I%20am%20an%20user%20in%20Taiwan%2C%20so%20the%20phone%20numbers%20in%20other%20countries%20I%20couldn't%20call%20out.%3C%2FP%3E%3CP%3EDo%20it%20means%20that%20I%20have%20to%20call%20the%20engineers%20in%20USA%20to%20help%20me%3F%20It%20is%20unable%20to%20do.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EKay%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-295170%22%20slang%3D%22en-US%22%3ERe%3A%20Please%20help%20me%20te%20delete%20organization%20in%20Teams%20free%20edition.%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-295170%22%20slang%3D%22en-US%22%3EHi%20Kay%2C%3CBR%20%2F%3E%3CBR%20%2F%3EUnfortunately%2C%20whilst%20you%20can%20delete%20users%20etc.%20within%20the%20tenant%20you%20need%20to%20contact%20support%20to%20completely%20delete%20the%20tenant%20itself%20per%20this%20article.%3CBR%20%2F%3E%3CBR%20%2F%3E%3CA%20href%3D%22https%3A%2F%2Ftechcommunity.microsoft.com%2Ft5%2FMicrosoft-Teams%2FHow-can-I-delete-Teams-free-organization%2Ftd-p%2F219506%22%20target%3D%22_blank%22%3Ehttps%3A%2F%2Ftechcommunity.microsoft.com%2Ft5%2FMicrosoft-Teams%2FHow-can-I-delete-Teams-free-organization%2Ftd-p%2F219506%3C%2FA%3E%3CBR%20%2F%3E%3CBR%20%2F%3EIf%20you%20are%20on%20the%20phone%20to%20support%20I%20would%20point%20them%20to%20this%20article.%20There%20is%20also%20information%20in%20the%20article%20of%20contacting%20support%20online.%3CBR%20%2F%3E%3CBR%20%2F%3EHope%20this%20helps.%20If%20I%20have%20answered%20your%20question%20please%20mark%20as%20%E2%80%98like%E2%80%99%20and%20set%20it%20as%20the%20solution.%3CBR%20%2F%3E%3CBR%20%2F%3EBest%2C%20Chris%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-295167%22%20slang%3D%22en-US%22%3ERe%3A%20Please%20help%20me%20te%20delete%20organization%20in%20Teams%20free%20edition.%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-295167%22%20slang%3D%22en-US%22%3E%3CP%3E%3CSPAN%3EI%20have%20called%20the%20phone%20but%20the%20service%26nbsp%3Breplied%20that%20I%20can%20put%20forward%20here.%3C%2FSPAN%3E%3C%2FP%3E%3CP%3ESo%2C%20is%20it%20no%20way%20for%20deleting%20my%20organzation%20just%20because%20it%20is%20free%3F%3C%2FP%3E%3CP%3EThanks.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EKay%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-294521%22%20slang%3D%22en-US%22%3ERe%3A%20Please%20help%20me%20te%20delete%20organization%20in%20Teams%20free%20edition.%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-294521%22%20slang%3D%22en-US%22%3E%3CP%3EHi%20Kay%2C%3CBR%20%2F%3E%3CBR%20%2F%3EThanks%20for%20your%20post.%20Unfortunately%2C%20this%20is%20not%20a%20channel%20for%20supporting%20deleting%20tenants%3A%20I%20would%20recommend%20contacting%20Microsoft%20Support%20on%20through%20the%20following%20link%20where%20Microsoft%20engineers%20will%20be%20happy%20to%20support%20you%20deleting%20your%20trial%20tenant.%3CBR%20%2F%3E%3CBR%20%2F%3E%3CA%20href%3D%22https%3A%2F%2Fdocs.microsoft.com%2Fen-gb%2Foffice365%2Fadmin%2Fcontact-support-for-business-products%3Fview%3Do365-worldwide%26amp%3Btabs%3Dphone%22%20target%3D%22_blank%22%20rel%3D%22noopener%20noreferrer%20noopener%20noreferrer%22%3Ehttps%3A%2F%2Fdocs.microsoft.com%2Fen-gb%2Foffice365%2Fadmin%2Fcontact-support-for-business-products%3Fview%3Do365-worldwide%26amp%3Btabs%3Dphone%3C%2FA%3E%3CBR%20%2F%3E%3CBR%20%2F%3EBest%2C%20Chris%3C%2FP%3E%3C%2FLINGO-BODY%3E
Kay_Zhang
New Contributor

Hello, I couldn't delete organization in Teams free edition by myself.
Help me, please.

 

I have called the phone 0800-666-802 and was replied that I can put forward here.
I need to delete the organization created by myself, but not the one be invited.

 

Thanks.

9 Replies

Hi Kay,

Thanks for your post. Unfortunately, this is not a channel for supporting deleting tenants: I would recommend contacting Microsoft Support on through the following link where Microsoft engineers will be happy to support you deleting your trial tenant.

https://docs.microsoft.com/en-gb/office365/admin/contact-support-for-business-products?view=o365-wor...

Best, Chris

I have called the phone but the service replied that I can put forward here.

So, is it no way for deleting my organzation just because it is free?

Thanks.

 

Kay

Hi Kay,

Unfortunately, whilst you can delete users etc. within the tenant you need to contact support to completely delete the tenant itself per this article.

https://techcommunity.microsoft.com/t5/Microsoft-Teams/How-can-I-delete-Teams-free-organization/td-p...

If you are on the phone to support I would point them to this article. There is also information in the article of contacting support online.

Hope this helps. If I have answered your question please mark as ‘like’ and set it as the solution.

Best, Chris

Hi, Chris,

 

The post you give I've read before asking this question. It couldn't solve my question.

By the way, I forgot to tell you that I am an user in Taiwan, so the phone numbers in other countries I couldn't call out.

Do it means that I have to call the engineers in USA to help me? It is unable to do.

 

Kay

Hi Kay,

If all other options are out, I would advise raising it online in this forum here which is being suggested by Microsoft Support

https://answers.microsoft.com/en-us/msoffice/forum/msoffice_o365admin-mso_teams-mso_o365b/delete-tea...

Or raise it as a new issue.

I would also contact the Microsoft Taiwan number again and state that the following official Microsoft article states that Microsoft need to deal with this and delete it.

https://support.office.com/en-us/article/Delete-your-Teams-free-organization-2c28cfcf-3fbf-497c-938f...

I am very sorry Kay but apart from directing to Microsoft in this case there is little more this community can do. Microsoft state that it needs to be their support which removes it.

I hope I have answered your question. If I have, please like and mark as the solution. I look forward to helping you again in the future.

Best, Chris
Hi Chris! What if just reject the paying for a tenant? I think it’s a hard but effective way...:face_with_rolling_eyes:
Greets, Eva
Thanks Eva,

This is regarding Teams Free Edition - so you wouldn't need to reject paying for anything as you are not being charged for anything! Don't think it would work in this case!

Best, Chris

I spent 4 hours speaking to 16 people, not one person was able to help and the just passed me from one support team to the next, most of them have never heard of teams.

This is just appalling support and could actually be breaking GDPR laws?

Okay I've been working on this a week now and after two support cases and hours on the phone being transferred all over the place, I have the steps needed to delete the Teams free edition subscription:

  1. Follow the instructions in step 1 here: https://support.office.com/en-ie/article/delete-your-teams-free-organization-2c28cfcf-3fbf-497c-938f...
  2. Instead of calling in for step 2, open up Edge (Chrome won't work yet for these steps!)
  3. Go to https://admin.microsoft.com/AdminPortal/Home#/homepage
  4. Sign in with your Teams admin account (admin@[orgname].onmicrosoft.com)
    1. Reset your password if you've never signed in with that account yet
  5. Click the "Try the preview" toggle switch in the upper-right corner
  6. Click Billing -> Products & Services
  7. If your subscription isn't listed try toggling the "Subscription status" filter to "All"
  8. You should see "Microsoft Teams (free) Trial" or something like that. Click Delete under the "Settings & Actions" group on the right
  9. Your subscription will be deleted in 3 days (no way that I found to make it go faster)
Related Conversations
How to Prevent Teams from Auto-Launch
chenrylee in Microsoft Teams on
28 Replies
Tabs and Dark Mode
cjc2112 in Discussions on
2 Replies
Early preview of Microsoft Edge group policies
Sean Lyndersay in Discussions on
65 Replies
*Updated 9/3* Syncing in Microsoft Edge Preview Channels
Elliot Kirk in Articles on
202 Replies